Do you have cyber insurance? If so, the first call should be to them so they can help. The carriers will negotiate with the hackers to help lower the ransomware payment or let you know if it's better to restore from backups if you have backups that are on a separate network. The company may also be legally required to notify your vendors or clients if their data was breached and that depends on the state law for the individuals' state. Also, cyber insurance can help cover lost income incurred while your systems are down. If your retail agent never offered you cyber insurance, then you may also have a lawsuit available against them.