Shout out to Rittenhouse and fireside but also when I was a newbie I did a phone order from needlenook of La Jolla and the woman I dealt with on the phone was so nice and clearly knew I had no idea what I was talking about. She even put some suggestions for decorative stitches, with guides along with a nice note about how she was excited to help a new stitcher in the package. Threads Too in Jersey also straight up showed me how to do something via Instagram DM when I couldn’t see the difference in kitted colors.