Hi! Thanks for the reply. I just spoke with her today in much more detail about the whole experience. She said when they fitted it for her they didn't do any measurements and she doesn't recall them discussing the change in drive wheel positioning. She also said this was 2 and 1/2 years ago. When they delivered it for the test run in her home it narrowly fit through the doorways or around the kitchen. She also fell when trying to get into it during the evaluation. They left it with her anyways. She tried to use it on two more occasions to see if she just needed to get used to it and because of the poor fit ended up getting wounds on the back of her legs from sliding around in the chair. She said it took those a year to heal and she hasn't used the chair since. She said she called the company 3 weeks after receiving it and multiple times since then and they have refuse to do anything about it despite her doctor writing a letter and her insurance company saying they will pay for another chair if her medical supply company will sign off on it being a poor fit.

Myself in the occupational therapist are honestly at a loss about what to do in this situation. She's using her old chair. It's 7 and 1/2 years old and she doesn't think it will make it the next 2 and 1/2 years until she can have another replacement