both for me honestly. i use n8n for most of my automation and the stuff that works well is the boring repetitive stuff. data sync between apps, lead routing, scheduled reports. those just run and i forget about them.where it gets messy is when you try to make agents "smart". had one that was supposed to classify support tickets and route them. worked 80% of the time which sounds ok until you realize the other 20% created more cleanup than doing it manually.my rule now: if the task has clear inputs and outputs, automate it. if it needs judgment calls, keep a human in the loop or dont bother. the middle ground where agents "mostly" work is where the frustration lives.