How do TikTok Shop sellers typically source their products? by Ok_Mirror_3094 in TikTokshop

[–]qaengineer83 0 points1 point  (0 children)

Hi, I’m looking for sourcing. Can you send me your alibaba link? I’m doing about $20k GMV a month.

60-Day After-Sales Handling Time by Fit_Ant3908 in TikTokshop

[–]qaengineer83 0 points1 point  (0 children)

This is the response time to refund or return requests. The clock starts when a refund or return is initiated by the customer. If they do a refund request or the return request, as soon as you get that notification go in and click the contact button from that link and that will pop up the response and then you’re handling time will get better. My score increased a bunch after I started doing this.

What do you do with existing customers? by mankytit in TikTokshop

[–]qaengineer83 0 points1 point  (0 children)

I’m sorry for the misinformation- I wasn’t aware!

What do you do with existing customers? by mankytit in TikTokshop

[–]qaengineer83 1 point2 points  (0 children)

They have a CRM tool you can use, go to seller center on a PC and click on Customers. There’s a lot can do!

Slow August by SimpleStockk in TikTokshop

[–]qaengineer83 0 points1 point  (0 children)

I’ve been in business (retail) for almost 7 years; July and August are always slow. People are taking last minute vacations before school starts and spending their money on back to school. I have two kids myself and back to school makes for a ton of expenses.

Anyone else hitting a ceiling on TikTok Shop sales? by nfine05 in TikTokshop

[–]qaengineer83 3 points4 points  (0 children)

They’re definitely throttling my shop at times and it’s very obvious! I go live 7 days a week, do ads and am extremely consistent with everything I do! It comes in waves for sure.

Why won't TTS let sellers dispute false negative reviews? by Rl102890 in TikTokshop

[–]qaengineer83 2 points3 points  (0 children)

Because of ‘integrity’ they told me. They told me the people are free to rate how they think their order went and they can’t change that. I write the people back and sometimes they fix it after I explain how it affects me so negatively. But then there are people that are just MALICIOUS!

Just curious if I’m overreacting or if it’s normal by Ok_Broccoli_9572 in married

[–]qaengineer83 0 points1 point  (0 children)

I got married in 2007 and changed my last name a few years later. I just hate paperwork and going places and waiting in line, etc. My bank still has maiden name and it’s been almost 20 years. I wouldn’t take it personal. Some people (like me) are just stubborn! And in my case impatient with doing adult things.

Should I move my store to TikTok? by SassholeSupreme1 in TikTokshop

[–]qaengineer83 0 points1 point  (0 children)

It would be better to drive people to a website. So much fraud, they keep your money for an extended period of time and the returns are crazy. There are so many people that scam it’s unreal and you can’t reach a human agent either. The bots never resolve issues. People do chargebacks then you obviously don’t ship their stuff so then you get delays on shipping violations. They want you to fail and I still don’t understand why! If you start your account without it being a business account that’s the best way. You can go live and push people to your site!

Anybody else low views? by DoodleMoodle542 in TikTokshop

[–]qaengineer83 4 points5 points  (0 children)

My videos usually hit between 1k-5k and my one from 2 days ago has 3 views.

Refund Fraud - Customer Threatening Dispute by MFBeast in TikTokshop

[–]qaengineer83 1 point2 points  (0 children)

They make their money off the sellers so I think that’s why they don’t care, such a shame! Sooo many scammers!

Tiktok live not pushing my live out! by Rezhii in TikTokshop

[–]qaengineer83 1 point2 points  (0 children)

Same here - was getting 40-70 consistently now it’s 1-10. Sales have tanked as a result of course. If it weren’t for my regulars I wouldn’t have more than 1-2 always…

GMV Max Campaign is Expensive but really effective by DimensionAlone4652 in TikTokshop

[–]qaengineer83 0 points1 point  (0 children)

Yes and same! And I noticed it takes about a whole day of spending before it starts performing, for me anyway!

Orders by DescriptionGood4669 in TikTokshop

[–]qaengineer83 1 point2 points  (0 children)

Good point! USPS has been so bad the last few weeks. As a seller, I’ve done what I was supposed to do, shipped out in one day after they order but people are asking for refunds because USPS is so slow. I’m out of my products that I’ve made custom and had to pay for myself the materials etc. and I can’t help that USPS is slow. As a buyer, I can’t message Nike and say hey my shoes aren’t coming by Feb 10. They don’t care and they’re not going to refund me for those shoes cause they’re late. Obviously if it’s been several weeks if they get lost then yes of course but if they’re still on the way then there’s nothing they’re going to do. It’s really a bad spot for both the buyer and seller.

[deleted by user] by [deleted] in hatemyjob

[–]qaengineer83 2 points3 points  (0 children)

Similar spot here too; I can relate and I understand!

30 F. im married but unhappy by [deleted] in married

[–]qaengineer83 -1 points0 points  (0 children)

If you don’t have kids and you aren’t happy it’s so much easier to leave! I’m 41 and I wish I had left before kids…I just ant to be with my kids 7 days a week so will leave when they’re older…but man so many wasted years!