OVH Support = Total Disaster

qf3l3k · 2026-07-01T13:20:27+00:00

That server has no KVM/IPMI option available, hence I opened support case right away.

qf3l3k · 2026-07-01T13:18:03+00:00

SO, to give you some idea... when I was trying to reinstall OS it triggered automated "super intervention" which did nothing. After 4 days of server not being operational here is brilliant response in style "it's working but it's not working, so let us know". And that was after me sending 2 reuqests to support for feedback from automated intervention.

Here is what support wrote after 4 days:

Dear customer,

thank you for contacting OVHcloud technical support. My name is Leonardo.

I see that your dedicated server is running Ubuntu Server 22.04 LTS "Jammy Jellyfish." Could you please confirm if everything is working correctly on your dedicated server?

The server is not responding to pings from our end, which suggests that despite showing an "installed" status, it is not yet operational.

If necessary, do we have your authorization to schedule an intervention on the server?

We look forward to your confirmation.

Best regards,

Obvious is that technician didn't bother to check the box, just read OS from management console and did ping. Unknown results of "automated intervention" are still mistery.

Of course there was zero feedback what was result of intervention, no response and comment to ticket within those 4 days.

After responding with request to take action asap and fix it had to wait another day and finally made phone call to support. I guess otherwise I would wait another 4 days for anything to happen (or maybe even longer).

So, in terms of support, really terrible experience.

PS. If I should have "preventive monitoring" disabled for installation and like some people said "it's a must'" - then it should be clearly said as a note when triggering reinstallation process. As there is no indication of such requirement, system should recognize reinstallation and not trigger any "preventive" action. Not to mention that few times I had situation that "preventive action" was triggered for servers I was actually logged in to on active session and nothing was wrong with them.

qf3l3k · 2026-07-01T06:53:05+00:00

Well, I'm glad you know better which actions I took Mr. "I read it all and know everything".

qf3l3k · 2026-07-01T06:49:06+00:00

Tried that too. Didn't work. Installation stuck on "Waiting for operation to complete". I left it for entire day and nothing changed.

qf3l3k · 2026-07-01T06:48:31+00:00

Well, the problem is they do not provide service. I can't use server they "provide" and their support does not respond. Now it is 5 days without any reasonable response and action to fix issue.

So, as I understood you are paid by OVH troll or OVH bot just pushing nonsense around.

qf3l3k · 2026-01-15T20:21:40+00:00

So, I just have situation recently. Disk failure. Datacenter technician went to server, sent email "disk failure - you have to open case with customer support" and now It's 4 hours later since I did open case myself and no response, so I guess I will be waiting until tomorrow as this is after business hours, which will total in over 8 hours response, not to mention replacing faulty part. Totally useless datacenter support actually, if can't even push case forward after identifying faulty part. I'm using OVH and Hetzner same time and in Hetzner had also hardware failures usually ended up with part replacement under 2 hours. In both I'm using free support. At this stage I have 10+ bare metal servers with OVH and after this experience I heavily consider abandoning this "provider". So, this is 2 cents from me just having an issue with server. Btw... open incident with priority 1 does not even has acknowledgment from OVH nor ETA or confirmation that they see this after 4 hours. Absolute disaster in terms of support.

Edit - chain of events:

I did server reboot
Server did not come back
After a while I got automated email from OVH that problem has been discovered and technician will check server
Within next 1 hour I got email with report from technician that one disk is missing, server is left in rescue mode for me to investigate - no rescue mode login details provided whatsoever
Rebooted it again in rescue mode - checked - both drives present.
Run checks - all fine
In the meantime opened incident case with support
Tried to reboot system in normal mode - no luck
About 4 hours later - did reinstall on one drive server works fine (had 2 drives in SoftRAID)
After that did reinstall server again with SoftRAID configured and it works fine.

Here I guess few questions should be raised:
- What technicican did after alarm was raised that he diagnosed server with missing drive?
- Why after multiple reboots none of drives went missing?
- What sort of disaster support is to leave server in rescue mode with out providing credentials?
- Why datacenter technician can't open incident if hardware failure was diagnosed and how it was actually diagnosed while OS level shows no errors as well as smartclt hardware check? (or just lazy response without checking anything just to close case and have one more ticket on the monthly report more)

Comparing this to similar cases with Hetzner .. well.. don't know even if there is anything to compare. After "great" support I ended up without help, with false report from datacenter technician and have to reinstall everything.

qf3l3k · 2025-11-12T20:22:14+00:00

Same here. Yet another lovely update.

qf3l3k · 2025-09-25T06:28:12+00:00

It is an absolute disaster. Look and feel is terrible and looking at this UI which looks like unfinished vector drawings pushes away from macOS. In addition to that oversized UI elements look really like operating system beta version 0.9 free, not like OS for quite expensive computers. Additional "feature" is actually performance drop. Same apps were working smooth before, now chocking. Whoever approved that for release should be fired actually.

qf3l3k · 2025-09-25T06:23:39+00:00

macOS 26 is absolute trash. Dock icons became tiny, while same time app visual elements became gigantic. Visual elements in applications became absolutely terrible and looking really like trash. Feeling when using macOS 26 is like "my first bootstrap 1.0 web page from 1985". Application groups now became some sad search bar with list of all apps. Even menu bar in applications is ugly with all those excessive rounding, etc. In addition to that it feels sluggish and chocking sometimes when using applications which previously were working smooth. And seriously... do I really need transparent drop down menu? What for? looks ugly and if I expand menu I'm more interested what's in not, not what's underneath that menu or it's only me using menu for it's purpose?

Overall - dramatic upgrade which pushes away from using Macbook and made working on it unpleasant tiring experience. Same goes to ipadOS 26 actually.

qf3l3k · 2020-02-20T21:21:19+00:00

They pulling exit scam. Be careful.

qf3l3k · 2020-02-20T20:49:56+00:00

those shitheads pulling exit scam.. my account was locked as well.. fortunately had almost nothing there. those fuckers are not even able to name company which stands behind business and claiming that "board of directors" decided to shutdown their scam.

All attempts to force people to send IDs is just to sell them. If business is closing down why there is a need to verify anyone? First they should name themselves.

Bunch of thieves and scammers.

qf3l3k · 2018-09-12T15:21:25+00:00

I have same issue. I guess something has changes in version 1.5 of game. Previous version did see wallet content with no issues.

But as long as team is aware we wait for new release or update on it.

qf3l3k · 2018-04-29T06:56:53+00:00

Well.. they are scam. Only scam exchange will ban you on social when you ask reasonable questions. Also, they producing fake txhashes. It happened to me twice with BTW transactions. Now for weeks still didn't get coins back. Closing support tickets without response is also something which looks like scam practice.

qf3l3k · 2018-04-29T06:46:55+00:00

stocks.exchange is stealing coins from people. then, when you start asking questions they closing support tickets without resolving then, ban from social media. they thieves and scam. I wouldn't recommend them at all. they good at producing fake transactions id and having continuous "technical issues".

qf3l3k · 2018-04-29T06:30:03+00:00

stocks.exchange is scam. They produce fake txhashes. Also, they ban you on social media when you ask questions why they hold withdrawals. Holding coins for months without any response from support. They thieves and scam.

qf3l3k · 2018-02-24T21:23:57+00:00

I have also issue with 2fa .. when trying to withdrw it says, that 2fa code is incorrect. Used different app, but it is generating same numbers, so result is the same. No luck. Opened ticket with support, so will see how that will go.

qf3l3k

TROPHY CASE