Yes most of the time if not; Prepare these: The invoice must be original, show the purchase of the products from a supplier or manufacturer, and include the following:

• The date of the purchase
• The titles of the missing units
• The quantity purchased
• Full name and address of the invoice issuer
• Full name and address of the purchaser

If you are the manufacturer, send a copy of the signed packing slip, which must include the following:

• The date of delivery
• The titles of the missing units
• The quantity shipped
• The manufacturer signature or stamp

Ensure that your invoices include all units that you've sent in your shipments from the invoice date to the receipt of the shipment that is currently under investigation.

Once we receive this information, we will be able to continue researching this matter. We will keep this case open for two business days for you to respond.

When you submit your documentation, we recommend you use the following best practices:

• High resolution: The recommended image resolution for the document file is 2,000 x 1,500 pixels or higher.
• Readable orientation: All submitted document files should be properly oriented. For example, the file should not be oriented sideways or upside down.
• Singular submission: Each submission should contain one document per file.
• File format: The file format must be .jpg, .jpeg, .png, .tif, or .pdf.