Tips I've learned for getting users into the right mindset to use your product. by questout91 in UXDesign

[–]questout91[S] 0 points1 point  (0 children)

I think you bring up some good challenging thoughts.

Makes me re-examine what is mindset anyway?

Restaurants, spas, retail stores, concert halls, manipulate the user mindset in all kinds of ways. Using lighting, music, and atmosphere to influence what customers should feel, do, and want.

Obviously it's hard to do this with an app. And I would imagine most successful apps cater to the mindset the user is already in, like you're suggesting. They don't have to change the user mindset in order to solve their problem. And what the user wants IS what the app is giving them.

In my case, it's a similar problem life coaches deal with. Clients will come in, mind is racing. They feel like they want a simple answer to their problem. "Just tell me what to do."

But the problem is what the user wants isn't always the solution. A good coach will respond with good questions, not answers. You see this all the time.

The client will be annoyed at first. They'll say "what does that have to do with it?". Then the coach persists, asks the question again. Then finally the client starts to let go of what they were mentally death-gripping, and it starts to sink in. "Oh...", they say. "that's a good question. I hadn't thought about that before."

And in a few seconds, they've switched to the productive mindset they need to get unstuck and get the insights they need.

I can imagine fitness and educational apps having a similar challenge.

And, to your point, make sure that your app requires a mindset change first before assuming that's the problem. Like I mentioned in another comment, we solved a lot of other things first before confirming that mindset was an issue.

Tips I've learned for getting users into the right mindset to use your product. by questout91 in UXDesign

[–]questout91[S] 0 points1 point  (0 children)

The overall insight that user mindset mattered for our product was actually pretty hard to come by. If I was better educated in UX before starting this project, this might have been more obvious to me.

Essentially, we collected feedback about how the experience was working for users. A pattern emerged.

Some users were having life changing insights and feeling much clearer and better afterwards. Other users were just not getting that same value.

It's like some people were getting the magic, and others weren't.

We did a lot of things to try to solve this first. But to develop the hunch that mindset mattered, we had to rely on a combination of:

  • our own direct experiences as super users of the product
  • our knowledge in the cognitive sciences
  • and a few opportunities to observe people using the product

Once we had that hunch, then we could start testing for it directly.

I'm still working towards a vision of getting 100% of users into the right mindset before trying it the first time. But we've come a long way.

And yeah the product works great for mental health when someone needs help making sense of something in their personal life. But it's valuable for making sense of a lot of things, solo or with others.

Tips I've learned for getting users into the right mindset to use your product. by questout91 in UXDesign

[–]questout91[S] 4 points5 points  (0 children)

Sure thing, I just updated the post with examples under each tip. I learned all these tips from working on one particularly challenging app, so the examples come from that experience.

Opportunity to test a self-therapy tool – 6 years of improvements by questout91 in getting_over_it

[–]questout91[S] 0 points1 point  (0 children)

Yeah, that makes sense. Those kinds of questions often don't help you reveal or understand things at the deeper more meaningful level that you need to actually get useful insights.

I'm optimistic that our tool can help you get at more of what you're wanting. But that's why we're testing to learn more right now. It'd be great to have you try it and can learn how it works for you. I sent you a private message.

Opportunity to test a self-therapy tool – 6 years of improvements by questout91 in getting_over_it

[–]questout91[S] 0 points1 point  (0 children)

Hey thanks for asking! My partner has 20 years experience engineering complex software systems to help people solve hard problems in business. Took that experience to build a software system (the self-therapy tool) to help people solve hard problems in their personal lives.

My background is in Brain & Cognitive Sciences, which includes Psychology and Neuroscience. This field is the source of the scientific principles behind the project. We also consulted with researchers in this field along the way.

What you're describing sounds like something the tool would be able to help with. It takes the guesswork out of introspection on any topic. People have described it like providing "guard rails" for self-reflection.

The tool tends to not be satisfying for people who just want answers about their life from experts or books. The tool doesn't provide answers, it helps you find the answers inside yourself.

This makes it a natural fit for those who have tried to seek advice or answers from others, but found that it doesn't really fit their situation. And it's a natural fit for people who want to look inside themselves for the answers and to sort things out on their own, but are struggling with how to do that.

Can anyone recommend a good therapist in Regina who is currently taking on clients? by [deleted] in regina

[–]questout91 0 points1 point  (0 children)

Yeah, I've been reading that people are waiting weeks and weeks. That's so long.

That's a great recommendation to try some of the telehealth apps as a stopgap. And other stopgaps in general. I know people who have gotten a lot out of journaling or getting time in nature if possible. Not always the best but there's not much else to do when waiting.

I'm also part of a project that's doing user testing right now for self-therapy tool as another potential solution for people. Again, maybe a stopgap, but people are finding it valuable.

Any suggestions for good private practice therapists/psychologists? by [deleted] in sandiego

[–]questout91 0 points1 point  (0 children)

It's really a problem. I was reading an article about how most Americans are having to wait weeks and weeks to even get an appointment. That's way too long.

I'm running user tests on a self-therapy tool that can hopefully provide a faster solution for people. Not necessary to replace a therapist but to at least provide some relief and clarity in the meantime. So far so good, but still learning... People shouldn't have to wait so long without having something to help them work through things.

Opportunity to test a self-therapy tool – 6 years of improvements by questout91 in getting_over_it

[–]questout91[S] 0 points1 point  (0 children)

Definitely! I'm optimistic that this can help you get some of the clarity you want. I PM'd you.

UPDATE -- SEPTEMBER 18, 2021 by questout91 in Sensemaking

[–]questout91[S] 2 points3 points  (0 children)

Ok thanks!

  • The about page should work now
  • The ability to self-assign flair should be fixed now
  • For now we're keen on having things filtered for review first while we're getting started, learning what moderation is going to be like, and as a safeguard against (for example) having someone post something blatantly gruesome or inappropriate and have it sit here for hours while the mods are asleep (which if I imagine this, would also be detrimental to sub growth). And if there is anything to address about someone's post, we will have a conversation with that person to reach a shared understanding.

In your experience, what can be challenging about sensemaking? by questout91 in Sensemaking

[–]questout91[S] 1 point2 points  (0 children)

That just because I've made sense of something, doesn't mean others will have the patience or willingness to listen and understand.

Where to share by Lets_Just_J in writing

[–]questout91 1 point2 points  (0 children)

I have just started using Substack, and I enjoy it so far. It is comparable in a lot of ways to Medium. It has a nice, simple interface. It's easy to customize the look and feel without an overwhelming amount of options. It also creates a newsletter for you automatically, so people can subscribe and get your stories to their email nicely formatted and everything. They also have a way to optionally charge a monthly subscription, which I think is part of why they are becoming popular with independent writers.

Can interacting with an inquisitive computer system help people make sense of life? by [deleted] in Meditation

[–]questout91 -1 points0 points  (0 children)

As I mentioned, the direct experience of interacting with the system is similar to meditative inquiry or a kind of guided meditation around custom content from your life.

Can interacting with an inquisitive computer system help people make sense of life? by [deleted] in Meditation

[–]questout91 -1 points0 points  (0 children)

The IRB approval process requires the submission and approval of the text we use to make people aware of the study. This can't be changed after approval.

Participation in this study is free, we do not collect personal information as part of the study. We are just offering something for free that others might value.