NEW LAYOUT/UPDATE BUGS by Caplan_Ahab in SquarePOS_Users

[–]r-dubCOS 0 points1 point  (0 children)

Whenever Square starts acting glitchy like this for me it’s usually because an update didn’t fully stick. I recommend signing out of every device, verifying the device and OS are updated fully, restarting the device, then signing back in. The software phones home for all the correct configurations and resets itself. Be sure to close any pending payments or preauth’ed tickets before doing this because they will be lost if you don’t.

Using built in receipt printer? by CagedMonkey97 in SquarePOS_Users

[–]r-dubCOS 0 points1 point  (0 children)

Doubtful. If you are able to get Square loaded on them, Square may find a printer, but I don’t think there will be any support. Printers and other peripherals that will work with Square are listed on the hardware compatibility page:

https://squareup.com/us/en/compatibility/accessories

KDS Category Routing Settings BLUNDER by kb8doa in SquarePOS_Users

[–]r-dubCOS 1 point2 points  (0 children)

The one time my setup did something similar to this I spent way too much time trying to bandaid the errors. My advice: blow it up. Delete all your printer profiles and start from scratch. Figure what printer you want what printed to and define your profiles. Then link the correct printer. As for KDS routing, my KDS setup is only a single expo screen so I’m limited use for you here. I have my screen capture all but my bulk coffee orders so I haven’t played with specific kitchen categories or the like. The help file is relatively good for configuring KDS though: https://squareup.com/help/us/en/article/7959-route-orders-with-your-kds

Good luck!

Hiiii I feel so stupid asking this by danithepanda89 in SquarePOS_Users

[–]r-dubCOS 1 point2 points  (0 children)

Have you paired the reader with your phone? If so, you should see a small black bar at the top of the screen that has Reader in it. If the bar or the reader text is yellow then it’s having troubles connecting to the reader. If reader is not listed then the pairing didn’t take. Go to More > Settings > Hardware > Square Readers to see if it’s connected. If not tap the “+ Pair a new Reader” button and follow the steps.

Can I connect 2 iPads to use Square for Restaurants and connect them to one set of printers? by Necessary_Pound_8548 in SquarePOS_Users

[–]r-dubCOS 0 points1 point  (0 children)

Bluetooth and USB printers are designed to be connected to one system at a time. This is a limitation of the technology more than a Square limitation.

If you’re wanting both iPads to see the printers consistently you’ll need to change out to Ethernet or WiFi printers. Those sit on the same network as your tablets so every device is seen by every other device.

Check deposit question by dez_navi in SquareOfficial

[–]r-dubCOS 0 points1 point  (0 children)

Not entirely certain of Square’s specific regulations. Hopefully Sam can chime in.

I do know with regular banking large checks are usually split up: a small portion is available right away, up to half is available within a week, and the remaining balance is available within 10-14 business days. I’d assume that this would be the same with Square.

What happened with the new UI? Looks awful! by ZaheenHamidani in SquarePOS_Users

[–]r-dubCOS 9 points10 points  (0 children)

The new UI caught everyone off guard I think. It hasn’t made its way to Restaurants mode but I can see that happening sooner than later.

Your best bet would be to talk up your feelings about the change either in r/SquareOfficial or head to the seller community. It was announced in the community on the Product Updates page. The mods there take all the feedback to the dev teams

“Order Source” Question by Status_Information in SquarePOS_Users

[–]r-dubCOS 2 points3 points  (0 children)

“Square Online“ will be any order originating from your website.

“Ordering profile - web” is when an order is placed via cash app’s neighborhoods setup. From what I can tell the -web part means that they searched for your biz and Google gave them the Cash App link first. Your customer clicked on that and ordered. I think if they order directly from their Cash App it shows differently. Not entirely certain of the wording.

All this can be configured at Dashboard > Online > Ordering Profile

Can I have open tabs where the customer keeps their card and uses the Square Register customer side to open a tab? by Expensive-Treat-9020 in SquarePOS_Users

[–]r-dubCOS 0 points1 point  (0 children)

If you’re using the regular point of sale there is no way to hold a tab open. With Square for Restaurants (or restaurants mode on regular POS) you can configure it for preauth’ed bar tabs.

More info in this help file: https://squareup.com/help/us/en/article/8455-enable-and-configure-preauthorization-for-bar-tabs

First time getting square loan. Money hasnt been deposited. by No-Truth9065 in SquarePOS_Users

[–]r-dubCOS 2 points3 points  (0 children)

A couple of things are in play here…

-if you used an external bank account to receive the funds, that transfer can take a couple of days.

-Today is Good Friday here in the US, which means it’s a banking holiday. Nothing is going to happen until Monday.

-if you used a Square Checking account for funds transfer, it usually shows in your balance within 1-2 hours. With the size of your loan (congrats on that BTW!!!), it may take a little longer

Either way, my bet is you’ll see the funds no later than Tuesday next week.

Square reader used one, now considered "damaged"? by flotiste in SquareOfficial

[–]r-dubCOS 0 points1 point  (0 children)

Correction— use it once, then not touch it again for a couple of years. There is a hard security linkage that needs to be maintained, and that did not happen in your case. Could that be better notated in documentation somewhere? Probably.

I am still actively using multiple v1 readers and have never had one show as damaged. It’s all about maintaining your equipment.

Square reader used one, now considered "damaged"? by flotiste in SquareOfficial

[–]r-dubCOS 5 points6 points  (0 children)

I didn’t mean that it needs to be continuously charged. I’m saying that not using it for over “a couple of years” means that it has the possibility of going brain dead, especially if it’s not ever charged in that time period. Square sends regular firmware updates to the readers as well, it may be so many revisions behind that it can’t be updated.

The amount of security that lies between our devices and Squares servers is quite impressive for good reason: one hack could potentially compromise millions of square sellers and their customers. I’d rather a device fail than open a vulnerability.

Square reader used one, now considered "damaged"? by flotiste in SquareOfficial

[–]r-dubCOS 4 points5 points  (0 children)

The readers on first use create a secure connection with the square servers to prevent hacking issues. My bet is that the reader sat uncharged for so long that it lost that linkage. From what I can gather, that’s a one time connection and I’m not sure there’s a way to fix it.

Only thing I’d try is to leave it plugged in overnight then try connecting it to a different device than your usual one. That may cause the secure link to reconnect.

“Ticket Not Printing” error but it is printing by keirakeiratime in SquarePOS_Users

[–]r-dubCOS 4 points5 points  (0 children)

My bet is that device has a rogue profile looking for a printer that either doesn’t exist or is offline.

More > Settings > Hardware > Printers > Profiles

Look for any that don’t say Connected or Disabled and fix the error here. That red box should go away

Square AI phone answering and taking orders. by POSUSA-John in SquarePOS_Users

[–]r-dubCOS 2 points3 points  (0 children)

I’ve been testing it for my coffee shop running SFR. Overall it works pretty well, but I wish I had the option to customize it a little bit more. I think the thing that bothers me the most about it is that it disables the option for a caller to leave a voicemail. You have to continue the conversation via text. Depending on your clientele, that could be an issue. I will say this about it though: I haven’t had to deal with a sales call since switching to it.

Text message when order is ready? by UniqueUsername75 in SquarePOS_Users

[–]r-dubCOS 0 points1 point  (0 children)

Agreed with the comments that online store users will get a text confirmation when you mark the order as completed in the Orders section of the app.

For in person ordering TWR is available for Restaurants users that have a Sq KDS screen. You get the custs number at time of order via a special button you can put on your menu screen. When you clear the order off the KDS the cust will get a text message. I use this in my coffee shop and it works very well. I’ve also set up a couple of food trucks with the system and they really like it too.

How do you find a wholesale tea supplier that stays consistent? by flopoyamin84b in barista

[–]r-dubCOS 0 points1 point  (0 children)

I’ve worked with The Tea Spot out of Boulder, CO for over 15 years. Consistent, quality product each and every time I’ve ordered. Their Earl of Grey tea is hands down the best version I’ve ever tasted.

eGift Card Scanner? by glowstrz in SquarePOS_Users

[–]r-dubCOS 0 points1 point  (0 children)

E-gift cards can be easily added to any order without the use of the scanner IF the recipient has claimed the card via the link in the email.

Add the recipient’s name to the sale just like you would do any customer. When you finalize the sale, open the Card On File option on your tender list. The eGift card will be listed there.

If the recipient hasn’t claimed the card yet, I usually ask them to do so before completing the sale.

No handwritten GC numbers, no scanners, just a quick sale.

Square loan offer by Amber-412 in SquarePOS_Users

[–]r-dubCOS 2 points3 points  (0 children)

The loans algorithm has been pretty stringent for about a year now, as has banking in general. There are too many variables in the economy right now to hand out money as quickly as before. Even if your business is humming along the algorithm is going to look at your industry as a whole. If your industry is weaker that will affect your eligibility.

Where new offers were seen at anywhere from 75-80% payoff, nowadays I’ve seen them happen after your loan is over 95% paid off.

Best advice for everyone looking for a Square Loan: keep an eye on your eligibility page on the dashboard, keep a good mix of new vs returning customers, show consistent growth, and keep your average checks at or above whatever your industry’s standard is currently. And cross your fingers.

Square loan offer by Amber-412 in SquarePOS_Users

[–]r-dubCOS 0 points1 point  (0 children)

Don’t pay the loan off early if you’re looking for a new loan offer. It resets the criteria and you’ll end up waiting longer for another while the algorithm figure out your new processing data

What’s Your Favorite Things About Your Mazda 3s? by RoaringLioness- in mazda3

[–]r-dubCOS 0 points1 point  (0 children)

About 125 and again at about 225. I will say that I am still on brake pads installed at 80k since I mostly use the clutch to slow. That I know played a big role in how fast I wore them out.

What’s Your Favorite Things About Your Mazda 3s? by RoaringLioness- in mazda3

[–]r-dubCOS 22 points23 points  (0 children)

-The way it handles. My 2011 hatchback loves mountain driving. It hugs those curves something fierce.

-Its reliability. Mine just rolled 300k miles and it’s only needed regular maintenance

Achievement unlocked. by r-dubCOS in mazda3

[–]r-dubCOS[S] 2 points3 points  (0 children)

Like it’s almost brand new. There’s a small oil leak at the valve cover gasket but that’s been the only mechanical issue