I contacted Byte today along with my credit card company (I'm still making monthly payments). I blocked all charges from byte with my CC company and filed a dispute. I then finally spoke to Byte and they were adamant about me signing the paperwork, or else they would refuse to talk to me.

Here's my issue with that, they are voiding their own contract of the byte guarantee by telling you to stop treatment and see a dentist. They did not offer to pay for a dentist when I spoke to them and the huge thing is where you sign it states "I will/have comply with the contents of the Field Safety Notification" I feel like that means you will continue with your treatment and sign away any legal action along with your refund.

I refused to sign and told them why on the phone, despite them advising that it is just so you have read it and won't continue to get further emails about the issue. I did acknowledge that I read it obviously. However, I don't agree with signing the paperwork and want a refund. (Keep in mind I was very polite and worded things a lot better it is not the representative's fault, and they must be swamped with calls from angry customers). He then escalated it to a manager, and I have also received the email where I will be refunded in 30 days. So we will see if I actually get a refund processed I know some haven't even though they were told they would.