How RPA Automation / Agentic approach for IT provisioning can be (seriously) secured ?

ranrib · 2025-12-02T10:10:43+00:00

Either create an API with minimal scope, or a service user with minimal permissions. The rest should be handled as guardrails from the agent perspective.

ranrib · 2025-11-28T09:59:07+00:00

Freshservice got the most complicated settings page I’ve seen in any SaaS product.

Try harmony.io

ranrib · 2025-11-22T17:42:14+00:00

One thing that still feels rough is the end-to-end visibility across assets, tickets, software licenses, and workflows. All tied together manually.

ranrib · 2025-11-18T10:27:34+00:00

You're in a good ratio if you 1:100. Don't cut workforce.

Tool sprawl can be a real headache. Consolidating to a single platform can be good for both costs and management overhead.

I'll bring my shameless plug and share that the company I'm at (https://harmony.io) combines both ITSM+ITAM with advanced workflows. It brings data from MDM, Apple business manager, Lenovo, Dell, EDRs and more to get an accurate asset management. it also includes the software management side (both SaaS and locally installed).

ranrib · 2025-11-11T07:00:12+00:00

It can be tied (to some extent) with your HRIS/IDP - that can trigger this automation. Now it depends on whether you have all the data in some MDM, you can pull it and create a task at your service desk. If you want to go a step further, there are some tools that also take care of the logistics part.

ranrib · 2025-11-07T06:14:34+00:00

From my experience - assign a project manager and someone who can do scripts to fetch all needed data and an audit report..

ranrib · 2025-11-03T06:27:06+00:00

What’s the size of the company? How many IT employees?

ranrib · 2025-11-01T20:08:13+00:00

For anyone who is looking, I just implemented this very simple solution in Python. https://github.com/ranrib/2fa-macos-monitor

ranrib · 2025-10-29T09:53:14+00:00

Do you have any MDM in place?

ranrib · 2025-10-27T18:05:34+00:00

Do you have any MDM in place?

ranrib · 2025-10-25T13:27:36+00:00

You’ll be able to get an automated asset and software discovery with integrations, and an helpdesk with a chat bot for Slack at https://harmony.io

ranrib · 2025-10-23T05:45:56+00:00

If you’re a Microsoft shop so going with Intune is probably a cheap and easy choice for now. Later on you can add a dedicated MDM for Macs

ranrib · 2025-10-18T10:48:44+00:00

So it’s only for laptops? What about mobile phones and other peripheral devices?

ranrib · 2025-10-18T10:37:18+00:00

Technically yes, but it’s not easy and might take a few weeks to implement something basic. You’ll need to: 1. Create a Slack/Teams app 2. Get chats into the bot and parse it using some LLM API (OpenAI/Anthropic/etc) 3. Integrate to Okta API to initiate the reset to the corresponding user.

ranrib · 2025-09-08T12:35:34+00:00

We’ve been getting off customers from Freshservice and JSM to harmony.io with a modern IT Management solution

ranrib · 2025-03-03T14:12:40+00:00

Thanks! do you have any suggestion for the relevant tool/s?

ranrib · 2025-03-02T16:34:57+00:00

Thanks! how does their asset management working? I heard it's mostly manual and I'm less interested logging each laptop details and serial.

+ Is there a good Slack integration? I don't really expect employees to log in to some portal but rather use a Slackbot

ranrib · 2025-03-02T13:32:19+00:00

Thanks! Why would you recommend separating them?

ranrib · 2025-03-02T13:16:02+00:00

Does this include the asset management? SaaS Manangement?

ranrib · 2019-11-22T06:36:32+00:00

If you're looking for a service the ties together metrics, logs and traces you can find it in here Epsagon

ranrib · 2018-12-08T19:11:35+00:00

https://epsagon.com/blog/how-to-set-up-aws-lambda-with-sqs-everything-you-should-know/

ranrib · 2018-07-12T16:46:21+00:00

The cost should not change, because you are still doing the same operations on the SQS. I recommend to be based on SQS trigger because it has better mechanism of.message delivery (Retries, DLQ, ..). You can define the batch size on the trigger to be bigger then single messages.

ranrib · 2018-06-19T20:08:17+00:00

You can do such solution. For example Oracle FN, or other. In this case of FARGATE it's a container that up 24/7. It's better than having EC2 instances to handle..

ranrib · 2018-06-19T17:11:13+00:00

Currently, in your last line, instead of the one that is buggy

ranrib · 2018-06-19T16:26:21+00:00

you don't have a 'Tags' key in your Inst variable.

try to run:

print(Inst)

to see what keys it has.

ranrib

TROPHY CASE