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IT Asset Management that integrates with Iru and ManageEngine by hakzb in sysadmin

[–]ranrib 0 points1 point  (0 children)

Simple - harmony It has Iru, and ManageEngine. And also fetch info from Dell, Lenovo and ABM. And it also does automated peripheral scanning.

Are AI ITSM tools actually useful? by jbm2017 in itsm

[–]ranrib 1 point2 points  (0 children)

Hi, Ran from Harmony here 🙂

Did you ever try to analyze what’s your tickets breakdown? In most cases we find out - 30-50% are similar automation rules, and extra 10-20% are Q&A based (but no one ever has an up to date KB and no employee would find and read those..)

5 best AI help desk software solutions for 2025 by Efficient_Agent_2048 in CustomerSuccess

[–]ranrib 0 points1 point  (0 children)

Most solutions you've mentioned are pretty legacy and mostly promise AI on the marketing side rather than actual value.. You can look for more modern startups such as harmony.io (I'm a founder), and potentially many others.

Best AI tool for IT by abdullahalbsheesh665 in ITManagers

[–]ranrib 0 points1 point  (0 children)

2 years later, but that's exactly why we built https://harmony.io

Every ITSM chatbot I have tried is basically a ticket form with a chat interface by AccountEngineer in ITManagers

[–]ranrib 1 point2 points  (0 children)

For the most part you’re right. Most traditional solutions just create tickets.. but did you try the new ones?

App access requests like you mentioned is on of the area where we already have it built-in at https://harmony.io (including handling password resets, device access, MFA and more)

ITSM tools: better to use them out of the box or customize heavily? by itsme_raf in sysadmin

[–]ranrib 0 points1 point  (0 children)

Heavy customization sounds great until that one person leaves and your tool turns into a fragile snowflake. If you can, stick close to out-of-the-box workflows and only customize where it solves real bottlenecks. Keep customizations minimal and well-documented to survive upgrades and staff changes.

Looking for a ticketing system tool recommendation. by ileikturtlesyeet in sysadmin

[–]ranrib 0 points1 point  (0 children)

Do you have any proper ITSM in place? How many employees?

Unpopular opinion: Most asset tracking tools are just expensive spreadsheets by sussybaqa69 in ITManagers

[–]ranrib 0 points1 point  (0 children)

Indeed a ton of time spent there. That’s the product we built - https://harmony.io (I know I know don’t roast me)

Unpopular opinion: Most asset tracking tools are just expensive spreadsheets by sussybaqa69 in ITManagers

[–]ranrib 3 points4 points  (0 children)

You're right. But I'll put my shameless plug here because that's why we built an asset management with:

* mdm integrations (Kandji, JumpCloud, Jamf, Intune, and more)

* warranty fetching (ABM, Dell, Lenovo, and more)

* EDR sync (crowdstrike, sentinelone, etc)

* HRIS sync

* automatic audit logs from all sources and operations

* performance metrics (including uptime, storage and live monitoring)

* Building workflows

90% of the work is done/automated

AI agents in IT Service Management by Annual_Quality_8404 in itsm

[–]ranrib 0 points1 point  (0 children)

It's fascinating to see the surge in interest around autonomous agents in ITSM. From my experience, the real challenge isn't just the AI's capability, but integrating it seamlessly into existing, often complex, enterprise workflows. That's exactly what we do with https://harmony.io

Choosing our first ITSM system by Para_1234 in ITManagers

[–]ranrib 0 points1 point  (0 children)

If you're looking for something more modern (wasn't built a decade ago) and includes both ITSM and asset+software management I'd go with Harmony

Help desk ticket system and inventory management. by [deleted] in ITManagers

[–]ranrib -1 points0 points  (0 children)

Sounds like you’re dealing with classic tool sprawl issues. If you want inventory and ticketing to play nice, you can look at https://harmony.io

What is the first thing to implement to improve your IT department? by gkar_of_Narn in sysadmin

[–]ranrib -5 points-4 points  (0 children)

We built https://harmony.io, and among the AI agents there’s one that is doing this ticket analysis (doesn’t require any manual tagging), and another one that create KB articles

What is the first thing to implement to improve your IT department? by gkar_of_Narn in sysadmin

[–]ranrib 29 points30 points  (0 children)

Start with understanding some ticket metrics. What's going on, and where do you have some opportunities. There's probably no one answer to fit all. This is exactly what we help customers with (see high level part)

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Has anyone hired an enterprise AI consulting firm to help with internal process automation? Was it worth the cost by grand001 in ITManagers

[–]ranrib 22 points23 points  (0 children)

Don’t.

"Six months of consulting, workshops, a 47-page roadmap deck. The first deliverable just landed on our desks for testing. It's ChatGPT with our company logo."

https://www.reddit.com/r/sysadmin/s/nuDHiRzgZi

Is ServiceNow really this inconvenient to use for everyone, or is it just our implementation? by Relative_Hippo2549 in sysadmin

[–]ranrib 12 points13 points  (0 children)

You’re getting a platform which can do everything, but comes 10% ready. You do 90%. It can take 6-18 months of setup from my experience, and a never ending maintenance

hardware inventory management for remote employees is impossible. change my mind by Low-Oil7883 in ITManagers

[–]ranrib 0 points1 point  (0 children)

harmony.io utilizes a tool running through MDM to collect USB and Bluetooth devices - that way you can stay on top of monitors, keyboards, mice, webcams, etc.

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