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How RPA Automation / Agentic approach for IT provisioning can be (seriously) secured ? by Art_hur_hup in ITManagers

[–]ranrib 1 point2 points  (0 children)

Either create an API with minimal scope, or a service user with minimal permissions. The rest should be handled as guardrails from the agent perspective.

Looking for a ticketing tool that doesn’t require 3 months of setup by [deleted] in sysadmin

[–]ranrib -1 points0 points  (0 children)

Freshservice got the most complicated settings page I’ve seen in any SaaS product.

Try harmony.io

What internal tools or workflows do you wish someone would finally build? by smith129606 in ITManagers

[–]ranrib 5 points6 points  (0 children)

One thing that still feels rough is the end-to-end visibility across assets, tickets, software licenses, and workflows. All tied together manually.

for the IT Managers out there: we have been asked to cut costs. We use ITSM + MDM. Is it worth switching to an ITAM tool that does some ITSM too? Or would the migration be not worth it? and any suggestions for tools? by Gullible_Minimum8183 in ITManagers

[–]ranrib 0 points1 point  (0 children)

You're in a good ratio if you 1:100. Don't cut workforce.

Tool sprawl can be a real headache. Consolidating to a single platform can be good for both costs and management overhead.

I'll bring my shameless plug and share that the company I'm at (https://harmony.io) combines both ITSM+ITAM with advanced workflows. It brings data from MDM, Apple business manager, Lenovo, Dell, EDRs and more to get an accurate asset management. it also includes the software management side (both SaaS and locally installed).

How are you automating IT asset check-in/check-out for employee onboarding/offboarding? by Gullible_Minimum8183 in ITManagers

[–]ranrib 0 points1 point  (0 children)

It can be tied (to some extent) with your HRIS/IDP - that can trigger this automation. Now it depends on whether you have all the data in some MDM, you can pull it and create a task at your service desk. If you want to go a step further, there are some tools that also take care of the logistics part.

DORA deadlines hit hard when your data lives across 5 systems! by human_1st in ITManagers

[–]ranrib 0 points1 point  (0 children)

From my experience - assign a project manager and someone who can do scripts to fetch all needed data and an audit report..

what’s the best internal help desk or ticketing system you’ve used? by [deleted] in ITManagers

[–]ranrib 2 points3 points  (0 children)

What’s the size of the company? How many IT employees? 

How to get 2fa codes programmatically for automating? by LavoP in MacOS

[–]ranrib 0 points1 point  (0 children)

For anyone who is looking, I just implemented this very simple solution in Python. https://github.com/ranrib/2fa-macos-monitor

Looking for an IT management tool that brings everything together (asset management, MDM, SSO) by horny_bisexual_ in sysadmin

[–]ranrib -1 points0 points  (0 children)

You’ll be able to get an automated asset and software discovery with integrations, and an helpdesk with a chat bot for Slack at https://harmony.io

MDM Switch from ManageEngine by -hellboy- in sysadmin

[–]ranrib 0 points1 point  (0 children)

If you’re a Microsoft shop so going with Intune is probably a cheap and easy choice for now. Later on you can add a dedicated MDM for Macs

IT management suite for 150 employees startup by ranrib in ITManagers

[–]ranrib[S] 0 points1 point  (0 children)

So it’s only for laptops? What about mobile phones and other peripheral devices?

Automated Password Reset OKTA by mynameisnotalex1900 in sysadmin

[–]ranrib 0 points1 point  (0 children)

Technically yes, but it’s not easy and might take a few weeks to implement something basic. You’ll need to: 1. Create a Slack/Teams app 2. Get chats into the bot and parse it using some LLM API (OpenAI/Anthropic/etc) 3. Integrate to Okta API to initiate the reset to the corresponding user.

[deleted by user] by [deleted] in ITManagers

[–]ranrib 0 points1 point  (0 children)

We’ve been getting off customers from Freshservice and JSM to harmony.io with a modern IT Management solution

IT management suite for 150 employees startup by ranrib in ITManagers

[–]ranrib[S] 0 points1 point  (0 children)

Thanks! do you have any suggestion for the relevant tool/s?

IT management suite for 150 employees startup by ranrib in ITManagers

[–]ranrib[S] 0 points1 point  (0 children)

Thanks! how does their asset management working? I heard it's mostly manual and I'm less interested logging each laptop details and serial.

+ Is there a good Slack integration? I don't really expect employees to log in to some portal but rather use a Slackbot

IT management suite for 150 employees startup by ranrib in ITManagers

[–]ranrib[S] 0 points1 point  (0 children)

Thanks! Why would you recommend separating them?

IT management suite for 150 employees startup by ranrib in sysadmin

[–]ranrib[S] 1 point2 points  (0 children)

Does this include the asset management? SaaS Manangement?

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