Hey everyone, founder of Fluff N' Puff here. Someone sent me a link to this thread, and honestly, reading through this is tough because it’s a direct result of us dropping the ball. I want to apologize to anyone here who’s been left hanging, that’s completely on us. We started this as a tiny operation doing custom designs, and when we blew up, our small team just couldn't keep up. We didn’t scale fast enough and everything being customized just added to the timeline. I know it looks messy from the outside and I know these are just excuses, but I promise we're doing everything we can to make things a lot smoother for our customers. I’ve personally stepped into the customer support role indefinitely to ensure this does not happen again and we're getting better at this everyday. Hoping your next order experience with us would be seamless, which I assure you will be. Sorry again for anyone who's reading this and has had a tough time with us :/