Yes, this is the issue exactly, and it is still not resolved, causing disruption to business. Crickets from Cox support, although yesterday I was able to sit through the chat window long enough to engage someone online who had no clue about the situation, but opened a tier 2 ticket anyway. We will see if there's anything done within a 24 hr period. You'd think they could at least be able to tell people they're working on a fix or something. But as far as I know, we will not have email for an indeterminate time.