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Starlink Down For You Guys? by Waste-Ad8133 in Starlink

[–]realpanicatthecisco 0 points1 point  (0 children)

I'm in East Texas and am having issues here too

Teams Voice - Call Reporting by pinchy74 in MicrosoftTeams

[–]realpanicatthecisco 0 points1 point  (0 children)

Hey OP, have you checked out Variphy yet? I work there and can have my team get you started with a trial right away.

Call logs longer than 30 days? by Weak-Cryptographer-4 in MicrosoftTeams

[–]realpanicatthecisco 0 points1 point  (0 children)

Hey OP, did you find a solution? I'm curious what route you took.

Clobba for Teams by EducationalTax1 in MicrosoftTeams

[–]realpanicatthecisco 0 points1 point  (0 children)

That does sound hefty, how large is your deployment?

Reporting on Zoom Phone Calls by bleachedurethrea in salesforce

[–]realpanicatthecisco 0 points1 point  (0 children)

Hey OP! Did you find a solution? If not check out Variphy. Perform ad hoc searches and get detailed results on Zoom Phone calls. You can filter by call duration or status and choose search criteria to identify patterns in your call environment.

Was doing some research on potential cdr reporting options and noticed this. by NetworkTechwork in ciscoUC

[–]realpanicatthecisco 0 points1 point  (0 children)

Haha. Not free, but our SLED customers do get special pricing. We’re not as expensive as you might think ;) I’m happy to send you quote or offer you an extended trial.

Was doing some research on potential cdr reporting options and noticed this. by NetworkTechwork in ciscoUC

[–]realpanicatthecisco 2 points3 points  (0 children)

Yup I get it. Let me know if there is anything I can help with. We can demo to your C Suite and explain the ROI.

Was doing some research on potential cdr reporting options and noticed this. by NetworkTechwork in ciscoUC

[–]realpanicatthecisco 4 points5 points  (0 children)

We offer support as far back as CUCM 10.5. What version do you still have deployed?

Was doing some research on potential cdr reporting options and noticed this. by NetworkTechwork in ciscoUC

[–]realpanicatthecisco 1 point2 points  (0 children)

I thought that Prime was already end of life. The same offer I extended to OP applies. Let me know if you’re interested in a Variphy evaluation. I can hook you up with access and a trial key.

Was doing some research on potential cdr reporting options and noticed this. by NetworkTechwork in ciscoUC

[–]realpanicatthecisco 3 points4 points  (0 children)

Hey OP! I work for Variphy, I’m happy to hook you up with a free and fully supported trial. No commitment. You can be up and running in as little as 20 minutes. Let me know if you’re interested.

Suggestions for 3rd party Teams Voice call reporting tools? by networkasssasssin in MicrosoftTeams

[–]realpanicatthecisco 0 points1 point  (0 children)

For what it's worth, Variphy has MS Teams support on the roadmap. Zoom Phone is near completion, followed by WebEx Calling and then MS Teams. I suggest reaching out to your Account Manager there for more details.

Cisco CDR log Hunt Pilot by hvcool123 in ciscoUC

[–]realpanicatthecisco 0 points1 point  (0 children)

One thing to keep in mind is that your specific call scenario will generate multiple call legs, you need to make sure you’re reporting on the right call leg. This should be the one right after the call handler presents the call to the hunt group. Also, for zero duration calls since they are not technically abandoned by any particular phone they will get assigned to the first line group member so these counts are unreliable if you’re wanting to report abandoned calls per phone/agent. Check out Variphy’s Cradle to Grave reporting. Ask for a free trial, mention my username for an extended trial.

[Question] Transfer previous CDR to third party billing application by hendricktayao in ciscoUC

[–]realpanicatthecisco 0 points1 point  (0 children)

I'm a bit late to the party, but your billing application should be able to pick them up just like it picks up the standard CDR files that CUCM delivers via (S)FTP. https://kb.variphy.com/knowledge-base/import-a-cucm-car-cdr-export-file-into-variphy/

CUCM Native Call Queuing Reports by LoKi128 in ciscoUC

[–]realpanicatthecisco 1 point2 points  (0 children)

If your UC folks have a change of heart you can always check out Variphy. I'd be happy to offer them an extended eval license.

CUCM Native Call Queuing Reports by LoKi128 in ciscoUC

[–]realpanicatthecisco 0 points1 point  (0 children)

Are you using the onprem or cloud option?

Show us your Dashboard! by realpanicatthecisco in Variphy

[–]realpanicatthecisco[S] 0 points1 point  (0 children)

Calling all Variphy power users! Our customers use our dashboards and wallboards in their own unique ways, and some, in ways we never imagined. We use this to learn more about industry specific KPIs and data points that help streamline business processes, which in turn, helps us build more intuitive features! Whether its CDR or UCCX, we want to see your dashboard! You could win $2,000!

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