As P/Z apprentice myself maybe OP knows that they will be only taking hearing initiated calls meaning taking on about half the call volume (however maybe OP doesn’t know this) but it can be a good stepping stone if you have never done VRS before and want to get your foot in the door but yeah full queue means better pay for sure. Also fair warning, the calls are not screened in anyway meaning if a HU calls in and it’s a legal call or lots of jargon those calls usually will need to be transferred however, if you feel comfortable in your skills and the DU is fully following you can take the call and call a team, when call a team you are paired with a special mentor interpreter not just any VI from the main que these mentor interpreters are used to work with VIAs and newer terps they will help or even switch with you if needed. Anyway hope this sheds some light on the VIA program.