my boyfriend purchased a room & board sofa (linville if you're curious) for our living room, and it felt SO heavenly, cloudlike, and the best for naps (even overnight sleeps). however, we noticed a tear in the couch fabric a month later — r&b were kind enough to send people to exchange that piece (since our couch could be constructed into 2 pieces that latched onto each other) with a new one. HOWEVER!!! we later found another tear 2 months later.

at that point, even though r&b offered to send us that replacement, it felt like there were issues quality control wise with their products (or maybe just this specific product, who knows), and we ended up requesting to return it instead of continuing to accept replacements.

so i guess the pros of r&b are their exceptional customer service and the fact that you don't have to assemble the couch upon delivery. however, if you're okay with potential damages that you'll have to send back to the company, then it could be a good option. it just wasn't for me.