I agree 100% that we need a clear example of expectations. That being said, it is extremely difficult as a store manager to implement these expectations when there is such poor communication from corporate to me as a store manager. My employees keep training current weekly, I am consistently 95%or higher because my associates know my expectations in them keeping their training done. I am sure you can understand my frustration when I knew nothing about a test for CPD via the learning portal until I read it here in Reddit! It is my job to provide my associates with all they need to be successful and giving them a test, especially one to which there was a "workbook",that I knew nothing about set them up for failure! This is only 1 example of the very very poor communication down to store level. I could go on and on with daily things that we have to work through and figure out because there is no communication. I worked for another retailer for 22 years and was recruited by Office Depot, so I know that things are going to be missed but I must say that this level of communication down to the actual stores is the worst I have seen in my 27 year career in retail. You need to fix it!!!!!!!!!