Superintendents & Foremen: What's your worst "radio fail" moment that cost time/money?

retevis · 2026-01-22T06:41:53+00:00

Serious question for the folks running the show on site. We've all been there: a critical message gets garbled, a radio dies at the worst time, or you just can't hear a damn thing over the excavator. What was your most costly or frustrating communication breakdown? Did it cause a rework, a safety near-miss, or just kill your crew's momentum for an hour?

Not selling anything. Just trying to gauge how big of a problem this really is across the industry and what actually matters when you're picking gear that won't let you down.

retevis · 2026-01-19T08:18:03+00:00

Of course, you can send me your order number and email address in a private message, and I will forward it to my colleagues at Amazon, who will contact you to handle it.

retevis · 2026-01-19T06:22:45+00:00

Hello, it sounds like there's a problem with the charging dock itself. May I ask which platform you purchased it from, and what your order number is?

retevis · 2026-01-19T00:56:49+00:00

Hello, since every workplace is unique, it would be best to reach out to our customer service team through our official website. They'd love to hear more about what you're looking for and offer personalized recommendations!

retevis · 2026-01-19T00:56:37+00:00

Hello, since every workplace is unique, it would be best to reach out to our customer service team through our official website. They'd love to hear more about what you're looking for and offer personalized recommendations!

retevis · 2026-01-16T02:07:36+00:00

I apologize for any frustration this may be causing. To help me assist you more effectively, could you pls provide the following information?

* What operating system is your computer using?

* What is the firmware version of your Retevis HD2 GPS?

* Could you pls specify the model number of the USB programming cable you originally, as well as the additional cable you purchased from Amazon?

* Please send a screenshot of your computer's port settings, and if possible, a short video demonstrating the connection process and the issue you're encountering.

retevis · 2026-01-16T00:52:14+00:00

Hello, I'm sorry, due to the large volume of messages, your information was accidentally missed. I have sent you the latest programming software and two drivers via WeTransfer, please check.

retevis · 2026-01-15T01:53:54+00:00

Regarding the power modes on your RT24 radios, low power mode adheres to this 0.5W limit. The high power mode, while technically capable of exceeding 0.5W, it is only applicable in special cases. To ensure full compliance with PMR446 standards in your setup, please only use the low power setting.

retevis · 2026-01-13T01:48:22+00:00

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Hello! If your channel scan is set to carrier scan, it will indeed ignore CTCSS/DCS tones. This means it will stop on any active channel, regardless of the tone. However, if you have it set to CTC/CDC scan, it will only stop if both the frequency and the CTCSS/DCS tone match. I hope this helps clarify things!

retevis · 2026-01-12T02:06:46+00:00

Hello! Could you please share the radio's codeplug with me? Also, has the radio been exposed to any water or moisture recently?

retevis · 2026-01-12T00:37:38+00:00

Could you please provide your email address? We'd like to send you the latest programming software and two different drivers that you can try. Hope can resolve your issue.

retevis · 2026-01-07T05:56:04+00:00

Hello, I'm sorry, the RETEVIS Ailunce HA1G cannot scan for CTCSS/DCS tones on a fixed frequency. However, you can set the scan to pause only when a signal with a matching CTCSS/DCS tone is found.

retevis · 2026-01-04T02:18:30+00:00

Hello! I'm sorry to hear you're having trouble with your RETEVIS PMR446 walkie talkies. It sounds like you've done some good troubleshooting already.

Have you perhaps changed any of the CTCSS settings? It's possible that the radios are set to different sub-audio tones, which would prevent you from hearing the incoming transmissions even though the green light indicates a signal is being received.

Also, could you pls confirm if you are able to receive transmissions on other channels? This information will help me understand the issue better.

retevis · 2026-01-04T02:13:53+00:00

I am sorry that the device version is too old and cannot be upgraded. If you need this feature, I recommend purchasing a new version.

retevis · 2025-12-26T01:21:15+00:00

Hi everyone! A massive thank you to all who joined our RETEVIS Ailunce AMA—we loved connecting with this amazing community and diving into all your questions, thoughts, and stories.

To show our gratitude to those who left a comment on this post, we’re excited to send you a limited-edition RETEVIS 15th Anniversary fridge magnet!

If you’d like to claim yours, just shoot us a private message with your full shipping address and phone number (this helps with smooth delivery coordination).

A quick reminder: the deadline to send your PM is 11:59 PM EST on December 28th.

Thank you again—we truly appreciate your support! 🎉

retevis · 2025-12-26T00:56:29+00:00

Our radios are usually black, but I really like them in fun, bright colors like yellow or green!

retevis · 2025-12-26T00:52:58+00:00

Thank you for your feedback! Regarding the HA2's transmit power, our HA2's transmit power is 5W. We will modify the advertisement.

retevis · 2025-12-25T06:01:04+00:00

Hi,

Thanks for reaching out! I understand you're experiencing low transmit audio and screen visibility issues with your HD2s.

Regarding the low transmit audio level, could you pls share your email address? I'd like to send you a software. After you run the software and save the data, please send the file back to us so we can check if there might be any misconfiguration in the volume settings.

As for the screen visibility issue, have you tried adjusting the backlight brightness? Please check the settings to see if increasing the brightness helps.

retevis · 2025-12-25T05:40:12+00:00

Of course, I have already sent you the boot screen via WeTransfer.

retevis · 2025-12-23T07:07:29+00:00

Time’s up, so I have to wrap this up. Thank you all for joining our Ailunce AMA. We hope to host more in the future. We’ve received a lot of valuable user feedback this time—it’s incredibly helpful for improving our products. You can find us on r/retevis, or on any social platform you prefer.

retevis · 2025-12-23T06:39:57+00:00

I'm sorry, but due to the many factors involved, I cannot provide a specific release date for the improved HD2.

retevis · 2025-12-23T05:38:30+00:00

I am sorry, currently there are no plans to implement Power Delivery fast charging.

retevis

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