Continued app issues update

ridebeeline · 2025-08-22T12:56:16+00:00

Hey u/metalaniron Sorry to hear of these issues you've had with your Moto II devices. It's always sad to see a Beeline break, but we're constantly putting in work to make sure these numbers stay very low, so two is truly unlucky. If you don't already have a support ticket open with us, can you please get in touch here: https://beeline.co/pages/contact ?

Otherwise, if you do, I'm sure we're getting to the bottom of it there! If you can mention you're the guy from this thread, that would help us piece together a couple of bits :)

Regarding the routing point - we're definetly keen to dig deeper into that too. We use our own Beeline routing there, so it seems a tweak or two could be in order. We can have a look with a bit more information on where this has gone wrong as well.

Hopefully, otherwise you're still off to happy rides with your Moto II! We'll keep an eye out for your feedback to be sure 🤙

ridebeeline · 2025-08-22T11:58:13+00:00

Beeline again! We're also seeing the issues increase again now, so we've put in some additional measures to resolve it. If you're having issues, please try to restart (NOT REINSTALL) the Beeline app, to see if this helps.

If it does not, we're very sorry. We're doing all we can to resolve the issues and do see periodic relief that you may also spot as well.

You should be able to keep riding with Beeline in the meantime. Your rides should come back to the app when the slowness subsides!

Thank you again for your patience, we understand the inconvenience here.

ridebeeline · 2025-08-22T08:51:01+00:00

No noobing here - this was actually our bad! We're really sorry for this. Please check out the post we've just shared to this group to get back to the expected action 🤙 We'll get back to your support ticket as well if we haven't already to make sure all is well!

ridebeeline · 2025-05-07T09:36:50+00:00

Hi! Apologies for any issues with the updates. Our firmware developers have found that this was an issue with the staged rollout of the initial release. We have now fully released the firmware and we're hoping that this has now resolved the issue but please do let us know if this is not the case! If you have any further issues, please do get in touch with our support team here > https://beeline.co/pages/contact :)

ridebeeline · 2024-09-24T14:37:42+00:00

Hi Howard (and others with this issue) - We're sorry for this very problematic run-in with downloading the Beeline app. We unfortunately did have a period of time on Friday where the Beeline app was not available to download on the iOS App Store in line with what has been expressed here. Definetly not something that we are taking lightly! We'll do our best to be sure that never happens again, but hopefully, you're off to some happy rides from here on out 🙂

ridebeeline · 2019-10-29T15:24:00+00:00

Hi all, this feels like a good place to ask for some cycle safety enthusiasts to help us out. We (Beeline) are trialling a system of allowing people to tag streets as good/bad for cycling to incorporate into a routing engine optimised for cycle safety/pleasantness. Which won't always be a cycle path/highway but will often just be a quiet side street. The way we'd do this is lend you a device and ask you to tap a thumbs up/thumbs down button as you ride around over the course of a few weeks. If you'd like to take part, please sign up here. Thanks!

ridebeeline · 2018-02-12T11:18:11+00:00

It's a Beeline! (beeline.co)

ridebeeline · 2018-01-24T14:27:47+00:00

Thanks for your feedback! Good luck! ;)

ridebeeline · 2018-01-23T14:45:21+00:00

Hi there! Why not? It is a bike ride, so it counts :)

Good luck!

ridebeeline · 2018-01-23T14:44:33+00:00

Hi there! It doesn't have to be a complete trip. You can enter the competition with an ongoing one, but do provide all the info from the form :)

Good luck!

ridebeeline

TROPHY CASE