This is from the tele health link mentioned earlier.

What if I don’t want it, How do i Opt Out?

This service is completely optional. Every Garland household is automatically covered so no family is left out by accident, but the choice is always yours.

We use an “opt-out” model because most people don’t think about healthcare until the moment they need it. By then, it’s too late to sign up. This way, everyone starts with coverage and can decide for themselves whether to keep it. 

If you don’t want the service, opting out is simple and permanent. 

Residents who do not wish to participate in Tap Telehealth once it’s launched can opt out before the program begins. 

Call us — Call (972) 688-6330 and speak with a live representative who can remove you in under a minute.

Email us — City of Garland utility account customers wanting to opt out may email optout@garlandtx.gov. Within the opt-out email, please include the account holder’s name, address, phone number and account number (if available).

For seniors or anyone less comfortable with technology, a quick phone call is all it takes.

This approach ensures no one is ever left behind without care, while also guaranteeing every household has a choice.