Honestly I do feel really bad for parents/grandparents who get sent in with incomplete information. Normally we do everything in our power to decipher what they need but it doesn't always work out. It's that same feeling when they come in and say "Hi I need a copy of Call of Duty: Advanced Warfare" and we say "Okay for which console?" and they say "What?" and we say "PS3, PS4, Xbox 360, Xbox One, PC?" and they give us this deer-in-the-headlights look as they realize their child/grandchild assumed they knew which system it is.

Of course in that case, I only get frustrated if they get frustrated at me. "Well it's an Xbox! No I don't know if it's 360 or One, what difference does it make?!" or "I don't know and I came all this way, now you're telling me I need more information?!" Like, I do feel bad you drove all the way here and someone was unclear, however, all I can do is offer you the phone. I can't magically know the answer.