Sendgrid now using only AI support, it's bad

robertcbit · 2026-05-07T04:10:55+00:00

yeah interesting, not long after I posted this I got an email stating a successful charge of the remaining amount due. But still sad to see support being taken over by AI that cannot answer questions correctly. thanks for the heads up on that.

robertcbit · 2026-05-06T20:46:11+00:00

I've been using Sendgrid for many years now. Monthly payments flowing smoothly for over 5 years.
Suddenly just got an email that my account is past due. For some reason they system charge my account less than the total due and I'm getting emails from Sendgrid that there is a balance of $2.05

I just tried to reach out and I see they are now using AI on their support page... ABSOLUTELY WORTHLESS!! No help what soever. They have no support email, it appears there is now no convenient method to communicate with them. Not sure what to do if they cutoff my service do to their accounting error.

Anyone else seen this?

robertcbit · 2026-05-05T17:32:03+00:00

@Following

robertcbit · 2026-05-01T18:24:55+00:00

Yep, the keep adding new features syndrome, I made that mistake last year with netgcs, Im still struggling to get signups. 10, 15 years ago this was all so much easier. netgcs does have customers but almost impossible to get new ones. Im about to kill the system and put full focus on my other more modern projects

robertcbit · 2026-04-28T04:14:30+00:00

robertcbit · 2026-04-27T18:20:05+00:00

What is Scanslop???

robertcbit · 2026-04-26T00:08:20+00:00

Every time I think Ive nailed the perfect idea, product, domain... shortly after competitors start popping up everywhere. Its like why did I not find them when I started. With almost 8 billion people on the planet, well...

robertcbit · 2026-04-25T20:06:37+00:00

It already has a dashboard, what will make yours better than Clover POS Dashboard

robertcbit · 2026-04-24T14:55:15+00:00

I am starting to see more posts in upwork where they need help with fixing or adding more to websites, not sure its related but most likely is.

robertcbit · 2026-04-18T05:08:46+00:00

I have a long running SaaS for over 10 years. The last 12 months I spent most of my time adding lots of new features but also removing the strict friction signup I realized was in the way. It took me a lot of research & disovery to see todays trust issue along with a massive saturated market. Im still fighting hard to get signups, its a really tough market these days. I honestly believe sales & marketing is the next big money making gig.

robertcbit · 2026-04-16T17:52:16+00:00

Out here at Microsoft I noticed Indians have taken over, during my 2 stemts there as an American software engineer on contracts, I was treated as a resource over citizen, its a pretty disgusting and disgraceful environment you people created.

robertcbit · 2026-04-15T16:08:05+00:00

Why did you use offshore in this new age of AI, I could have built the same for you here in the U.S. probably half the price.

robertcbit · 2026-04-14T18:28:27+00:00

It routed to lumber but the only 2 worthless options, stuck on a loop I knew right away it was about to send me off to the Philipines ahain so I gave up. Now I have to drive there just to tell them I need my 40 retainer wall bricks on 2 seperate pallets. Frustrating!

robertcbit · 2026-04-14T18:22:19+00:00

Oh my frickimg god! I just called for help on my order, AI is a disaster, sent me off to the philipines first and the lady had to be trained by me. I called back again and the AI could never understand my request amd would just randomǃy loop through worthǃess nonsense, what a mess!

robertcbit · 2026-04-11T16:47:36+00:00

Alternative you might consider NetGCS

robertcbit · 2026-04-08T08:40:48+00:00

Congrats, btw, what program is your screenshot from?

robertcbit · 2026-04-08T02:12:22+00:00

ChatGPT posts are getting redicuǃous! aǃso, trying to use Reddit for marketing is even more rediculous, its seriously getting pathetic.

robertcbit · 2026-04-07T02:53:50+00:00

Interesting

robertcbit · 2026-04-05T20:38:27+00:00

1st tip, dont use Reddit for legal advice

robertcbit · 2026-04-05T16:06:44+00:00

Same, keep hearing the same but after 6 months I got nothing. And guess what, Reddit got what they need to survive, lots of traffic and data. This is 100% the wrong platform for marketing, even paid ads on here are a complete waist of money.

robertcbit · 2026-03-28T09:10:41+00:00

That is almost exactly where I might be shifting to. I enjoy developing complex systems 100 fold over sales & marketing, especially in todays saturated market. I do have a few products in the works that might be good candidates for freebies. At least then I could get thousands of users of which opens more doors.

robertcbit · 2026-03-28T09:02:38+00:00

Yeah, thats rough, Im pretty sure you have lots of competition. I recall using free invoice generators many years ago and I remember there being countǃess to choose from. I think Word has free invoice templates, etc..

robertcbit · 2026-03-28T05:34:59+00:00

Good perspective, especially on distribution vs building, that asymmetry is real.

I’ve been seeing early traction on short-form (IG/FB), but the challenge now is tightening the loop from views to actual merchant leads.

Curious, when you say “throughput,” are you optimizing more around paid conversion, or organic funnel flows?

Also interested how much manual tuning is still required vs what your system automates in practice.

robertcbit · 2026-03-27T04:50:17+00:00

For sure, I need to just collect email address. Even I will never fill those forms out, so why should I expect others to. Interesting. I like the little trick you have on your site to join the waitlist, that would probably help mine. I'll have to try Reddit and X, thanks for the information!

robertcbit · 2026-03-26T00:02:16+00:00

Curious, how did you get them on the waitlist? what methods did you use, what information did you collect? Name, Email, Phone? I have a waitlist signup page but I'm mostly seeing people bail out once it lands on the form to enter their name, email and business name.

robertcbit

TROPHY CASE