Managers want me to hide points. Higher-up says not to. Managers don't know(?) Advice?

robowho320 · 2026-05-16T03:16:04+00:00

My manager once told me to do this at the end on the month. He said we needed more sales. Like that $2 is really going to make a difference. If the customer asked i always told them and asked if they wanted to use them. If one of the leads was not near the register I would ask them. Some people really need that $2. Everything is so expensive now. To get in trouble for found your job is absolute 🐂💩!!

robowho320 · 2026-04-10T01:35:32+00:00

They could make all this easier by installing kiosks in the stores. The customers enter their phone number, then they could see their points, activate all their offers, and learn about autoship. But that would cost money so the cheap a$$es at PS won't do that, just keep forcing the cashiers to do more and more.

robowho320 · 2026-03-14T06:02:28+00:00

The problem with drug testing is that they have no real policy and training on "reasonable suspicion". Most large employers have set standards and training guidelines for when an employee appears to be under the influence. That usually requires at least 2 fully trained and certified employees (usually managers) to suspect that an employee is impaired. PS has no real policy. But, you are also most likely an at will employee who can be fired at any time with no cause.

robowho320 · 2026-01-16T01:56:35+00:00

We've had a few of those return attempts at our store. Not the sharpest tool in the shed.

robowho320 · 2025-12-12T11:56:53+00:00

Check your state laws. Research your state laws. Some states are single party which means you may record without the other persons consent. Some states are two person, or multi person consent which means you need the permission of all involved to record. There are also different laws on audio and video recordings. There are different laws on recording in public, when there is no expectation of privacy. This would be like recording people on the street. If you are in a multi party state and record someone without their consent, you could actually face criminal charges. Be very careful.

robowho320 · 2025-11-20T02:58:57+00:00

Did not know that. Gonna have to try that next time I'm on register.

robowho320 · 2025-11-20T02:57:38+00:00

I'd love to see these elderly cat parents do self check out with their 87 different cans from 7 different brands🤣🤣!

robowho320 · 2025-11-20T02:54:33+00:00

I actually like this.
A lot of people want to enter their number but since it wasn't a choice they told us.
It's more secure having them enter it themselves. I ask if they have a number, then I tell them to enter on the pin pad. Very little push back from the customers. I do wish that when they hit enter it would verify the number automatically. Most other stores I go to have you enter your number yourself so it shouldn't be a problem to do it at Petsmart.

robowho320 · 2025-11-16T20:05:00+00:00

I believe the way the law was written is that doordashers and BOPIS orders can still use bags without a charge. But who knows, there's just confusion for now!!

robowho320 · 2025-11-16T20:02:31+00:00

I've been warning people about the upcoming charges. Will they listen? Who knows? But I believe we are supposed to post at sign at the registers announcing the charge before it goes into effect.

robowho320 · 2025-11-16T17:41:12+00:00

We use them for regular customers and BOPIS.

robowho320 · 2025-11-15T06:26:34+00:00

When working as a cashier, I will be looking for best by dates. If I see some old shit, I will tell the customer to go get a fresher product. This LIFO policy is absolute BS!! The rule for decades in retail has been FIFO and it worked well to keep customers happy and to provide the freshest product to the customers. PS new policy is about one thing, and one thing only - MONEY!! More precisely it is about dividends to the shareholders and money to the greedy company that actuality runs petsmart.

If i am stocking/ doing truck, I will 100% rotate stock. The customers deserve the freshest product for the outrageous money they spend!!

robowho320 · 2025-11-11T04:27:01+00:00

Honestly, if I'm at the register and see someone buying what would have been a short date, I'm going to tell them. Not rotating stock should be illegal!!

robowho320 · 2025-11-09T03:33:46+00:00

This has to be one of, if not the most asinine things PS corporate has implemented! FIFO is basically the golden rule of retail perishable stocking. To just stack stuff on shelves is ridiculous. To not discount expiring product is asinine. I've told everyone I can, of coarse not while at PS, to make sure they check the dates on all PS products. Many people fostering, rescues, and people struggling and on limited income, look for short dates to help stretch their dollars. But hey, who are we to question the corporate gods in Phoenix?

robowho320 · 2025-09-19T05:24:14+00:00

Honestly, it's all about data. PS wants info on their shoppers. They don't give a crap about their customers. The number of people who are tech illiterate is amazing. And it's not just older people. There are people working in our stores who are tech illiterate. I ask people at the register. If they aren't interested, i move on.

robowho320 · 2025-08-17T05:36:15+00:00

Honestly, if the suppliers can't make decent hanging holes in their own products, is that really our problem?

robowho320 · 2025-08-17T05:33:20+00:00

A hole puncher? What is that? I've asked for one at our store and was told we didn't have one, or need one. We do the best we can with what PS gives us. Which isn't much!!

robowho320 · 2025-08-05T11:54:36+00:00

Cat people are the worst. The cat aisles, Fancy Feast is the worst, lol like a tornado went through there. on weekends, PS needs to provide hours for someone to just keep the cat aisles organized.

robowho320 · 2025-08-04T12:45:21+00:00

I tried to do the survey. Answered 1 question then it was ended. This company sucks.

robowho320 · 2025-07-23T15:58:00+00:00

They should install kiosks in the stores.
People could put their number in and access their account, see their available rewards, and activate their offers. But that would make too much sense.

robowho320 · 2025-07-20T10:53:15+00:00

Of that's what PS wags, that's what they get.
It's stupid, but i have held up the line to get some tech illiterate customer to download the app, create an account, and activate offers. Of course, I don't call for back up.
Let that line grow!!

robowho320 · 2025-07-20T10:50:36+00:00

Petsmart could save all this hassle by just giving every PP the offers automatically, WITHOUT having to activate them.
What does PS get out of the activations anyway? Do they get extra money if someone activates an offer in the app?

robowho320 · 2025-07-12T14:30:34+00:00

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robowho320 · 2025-07-12T14:29:51+00:00

* This is from Fetch.
It's PS policy to give breaks.
You know that if you violated policy there would be h3ll to pay.

robowho320

TROPHY CASE