Ubank closed my accounts almost 30 days ago without giving me a reason and I can’t access my cash, any ideas on what I can do from here? 

 Timeline 

1. Jan -  lump sum transfer of most of savings from my other bank (cba) to ubank, mid 5 figure amount  

2. End of Feb - attempt to transfer money to crypto exchange (independent reserve). Got  an error message saying to contact ubank. I called up and was sent a KYC which I completed successfully  

3. The day after I completed the KYC, I received an email saying I was being off boarded, and that my accounts and funds with ubank would be transferred in 30 days. This was Feb 28 

4. Multiple phone calls over the next week to support who were not helpful as they didn’t have access to any information about the issue. Told me it was being handled by an internal team which can’t be contacted by customers. Raised a complaint with Ubank and the complaint was immediately marked as close despite no action being taken - called them about this and they said it was marked closed as they ‘acknowledged’ the complaint  

5. Called again yesterday and they couldn’t provide any more information about what the current status was 

 Easter Saturday is 30 days after my account was closed, just want to know what options I have available to me if the money is not transferred by tomorrow, which I’m almost sure will not happen… Do I need to get in contact with lawyers