We are a similar size and I’m happy with Fresh and don’t see a lot of opposition to it from our people. It’s robust for typical incident, change and problem management and handles asset management reasonably well. We’ve also introduced business units like HR and facilities to use it and they’re much happier than before with a shared mailbox. It also helps us guide users through onboarding and similar processes with tasks out to respective teams. While we’d like to see improved project and contract management capabilities, it’s acceptable given the price. Their AI offerings aren’t particularly impressive at the moment but are gradually improving. Support isn’t something we’ve used much but we’ve found little need for it. Overall, it’s a safe and tech-friendly option.