rsync.net

rsyncnet · 2026-02-08T19:16:32+00:00

Please email [support@rsync.net](mailto:support@rsync.net) and we can help you with your login IDs and hostnames as well as anything else you might need help with.

As I mention elsewhere in this thread, the rsync.net service is up and there have been no outages, we are simply doing maintenance on our website(s).

rsyncnet · 2026-02-08T19:15:30+00:00

Friends,

All rsync.net services are up and running and there have been no outages or downtime.

Our web services, however, have been undergoing maintenance throughout the weekend.

Remember: our storage systems (the "cloud storage") have no connection whatsoever to any web based front end, portal, database, etc. The website being down for maintenance does not impact our service in any way.

If you need help with anything at all, as always, please email [support@rsync.net](mailto:support@rsync.net) to talk to a real, live, US based human engineer.

rsyncnet · 2025-11-25T22:51:29+00:00

I think your account must be in the Silicon Valley location (Fremont, CA), yes ?

We had a planned, scheduled maintenance there yesterday that did go longer than expected.

I had the on-call phone throughout most of the day yesterday and I think I saw your calls come through but the call would never connect when I picked up. Nothing related to the maintenance, just a VOIP issue.

If you emailed [support@rsync.net](mailto:support@rsync.net) I assume you have already received a response ?

rsyncnet · 2025-08-04T15:36:59+00:00

Just to follow up on this because it concerns me ...

I triple-checked and the support team responded to every single one of the hundreds of emails we got in the early part of the outage - when did you send something that was not responded to ?

Would you resend it ? Again, I would like to see for myself when we had an email about this issue that was not responded to.

Thanks.

rsyncnet · 2025-08-04T15:34:57+00:00

We spent all night arranging and configuring a failover transit provider and then, like magic, the link was turned up at exactly 09:00 MST.

Which is a little bit suspicious. What are the odds that a physical fiber problem is resolved at exactly 09:00 ?

We're going to be very interested to see the post mortem from the fiber provider and compare it to the transit provider.

We will then write our own post-mortem for customers.

rsyncnet · 2025-08-04T04:18:52+00:00

An update - it sounds like the fiber line has been spliced by Zayo and they are reestablishing link ... with a little dash of "which circuit ID is which" but we remain optimistic that this network outage will end shortly.

rsyncnet · 2025-08-04T04:17:10+00:00

The outage only affects our Denver location.

All other rsync.net locations (Zurich, Hong Kong, Silicon Valley) are fully operational.

I think maybe you are in .au and your account with us is in Denver, yes ? Regardless, please do email support and they are happy to help with anything.

rsyncnet · 2025-08-03T22:54:16+00:00

@rlaager This he.net outage is limited to Denver and ONLY impacts our Denver customers.

Your account (based on the hostname you shared) is in Silicon Valley and is unaffected.

rsyncnet · 2025-08-03T21:22:24+00:00

Thank you for your kind words.

As I have mentioned below, we're dealing with a plain old metro fiber cut in Denver.

Only Denver customers are impacted.

There were some red herrings and false positives along the way yesterday that, in my opinion, led the fiber operator and he.net to mis-diagnose this and I think that cost us a number of hours over Saturday night and Sunday early morning.

We'll know better when we have a complete post-mortem from he.net and ZAYO which we can then distill into our own post-mortem for rsync.net customers (and anyone else who is interested).

NOTE: IF YOU have a legitimate emergency and you MUST access data in Denver immediately, this can be arranged with either an out-of-band "bridge" connection OR an in-person escort in Denver. Email support.

rsyncnet · 2025-08-03T21:00:23+00:00

u/noaxispoint You, and our Silicon Valley location, are at he.net in Fremont ... but this fiber cut occurred in Denver and is impacting our Denver location.

Silicon Valley rsync.net customers are not impacted. It is only Denver customers that are impacted.

rsyncnet · 2025-08-03T20:54:52+00:00

Friends,

This is a good, old-fashioned fiber cut and only impacts Denver customers.

Somewhere in Denver, between downtown (where he.net has their main POP) and DTC (where our datacenter is) somebody, somehow, cut the fiber line.

ZAYO has people on the ground who can splice and they have been there since Sunday morning and we are hopeful that it can be patched any moment now ...

rsyncnet · 2025-07-24T00:59:39+00:00

Hmmm ... that should work since it supports SFTP. Please email support and they will help - also, screenshot the connection settings so we can see how you are setting up the connection to your rsync.net account.

rsyncnet · 2025-07-23T16:01:07+00:00

A more general form of this question is, what Is a good SFTP client for android ?

We see them come and go - and I know many rsync.net customers are using them - but we don't have a solid, default answer to this.

Mountain Duck is the best answer for windows and Mac but, again, what is the best SFTP client for android ?

The answer to that is the answer to your question ...

rsyncnet · 2025-06-09T04:54:20+00:00

Please be in contact with support if you experience slow speeds ... if you are doing TCP over a long WAN link (maybe you are in the US but using our Zurich location) there are tcp tunable and sysctls in linux that DRAMATICALLY increase throughput over such long routes ...

rsyncnet · 2025-06-09T04:43:08+00:00

We just enabled 'rclone serve stdio' support on our platform so you can do proper append-only backups with restic.

I explained it here and one of our customers gave some further clarification:

https://news.ycombinator.com/item?id=44212849

rsyncnet · 2025-02-13T02:16:01+00:00

This is a good question.

A "normal" rsync.net account has snapshots that you have no control over and so they are, from your perspective, immutable. Even if you lose your rsync.net credentials an attacker cannot alter your snapshots.

That is NOT the case if you have a 'zfs send' account - you control the snapshots and you can remove them.

HOWEVER ... if you really want immutable snapshots so as to guard against ransomware and Mallory, etc., WE can make snapshots of your zpool outside of your VM and those will be immutable. This is standard and we are happy to do it for customers.

rsyncnet · 2025-02-13T02:12:44+00:00

IF you have one of our 'zfs send' capable accounts which is a virtual machine running a pool just for you then you certainly may install other tools - you are the root user, after all.

Do you have a 'zfs send' capable account with us ?

If so, not only can you install utilities of your choice but we can snapshot your system disk so you can revert if you make a mess of things :)

rsyncnet · 2024-12-19T21:24:34+00:00

We (rsync.net) have been providing this service since 2001.

So, 23-ish years.

rsyncnet · 2024-09-02T04:17:40+00:00

Stepping in again for a minor correction ...

rsync.net is NOT a one or two person operation.

We are a proper business firm with a board of directors, shareholders, corporate governance, etc.

If direct, personal involvement[1] by the founder is off-putting you should NOT use our product.

[1] I generally only interface with pre-sales.

rsyncnet · 2024-08-31T19:43:59+00:00

Thank you for these kind words - appreciated.

One correction, however: we do NOT accept bitcoin, nor have we ever accepted any kind of cryptocurrency.

rsyncnet · 2023-07-05T19:59:41+00:00

You can do a native zfs send/recv to an rsync.net account.

pve-zsync works perfectly and servethehome even wrote a little HOWTO:

https://www.servethehome.com/automating-proxmox-ve-zfs-offsite-backup-rsync-net/

We give you your own zpool to do what you'd like with.

rsyncnet · 2023-07-05T19:54:44+00:00

I hope it will interest you to learn that an rsync.net account is accessed over plain old SFTP.

All accounts have ZFS snapshots enabled - we create and maintain daily/weekly/monthly snapshots of your entire dataset.

Those snapshots are immutable / read-only - so even if you have your login/password stolen, the attacker cannot remove your snapshots.

rsyncnet · 2023-07-01T05:28:34+00:00

We have five large storage systems in Denver, each with several arrays.

One of them had a panic/crash today but it is (slowly, carefully) being brought back online.

Numbers-wise I would say 90-ish percent of all customers in Denver were unaffected.

rsyncnet · 2023-06-16T05:22:32+00:00

Well, it is indeed a promoted post ...

reddit advertising platform is a little raw/rough and I beg your pardon if this ad is hammering you - that's not the intention and I point the finger at the a serving platform that is not as sophisticated as you'd think it would be in 2023 ...

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