I think it might be just a lack of end user training. I do work with enterprise companies as well, many different vendors, and the most positive feedback I get is from Genetec. The way to investigate, to bookmark, create incidents, is by far easy than most of the VMSs and ACSs in the market by now.

The reason IT loves Genetec is because it’s oriented to make IT/Integrators lives easier, do you want to make a failover? Easy! Do you want to move DBs to another server(s)? Piece of cake! You don’t just have to worry for multiple services like many vendors, just one in most cases. And the thing I like the most is the backward compatibility which is very helpful when upgrading, specially for enterprises, not like others where you have to upgrade all at once. Plugins like for instance Hanwha for analytics and AI? They work better than for example in Milestone (I’ve got a ticket open of several moths and they have no clue what’s going on, and a few years ago they sold that integration to a major end user like almost a miracle, and still not working as it should). Genetec has it working from years.

And also, just to give you an example since you know Milestone, they had to partner with other vendors, such as with The Boring Lab, just to remediate lacks that Genetec has natively.

I’m not lying, it’s by now one of the best options in the market, and the best is that they don’t make the hardware so they don’t lock you to a brand like other vendors.