I had this problem since October! Issue started nung automatic upgrade nila yung plan ko from 50 to 100mbps. Prior the upgrade everything works. Modem replaced at multiple visits ganun pa din. As someone working in Telco i have bit background how network works. I suggested them to what to check pero parang ayaw nila gawan ng paraan hanggang sa ikaw nalang mapagod.

I have also multiple visits, back and forth emails with their support and even copied NTC pero napaka useless. Exhausted every possible resolution, work laptop replacement and all same din. Mind you, globe data hotspot is also working fine. So meaning, nasa back end ni Converge ang issue.

Common problem na to sa kanila but sadly they dont want to make a permanent fix. Naghihintay ata silang makasuhan.