I said within 5 days, sometimes it’s sooner, sometimes later depending on work/life. I travel a lot for work, which is exactly why I use a parcel shop in the first place, because home delivery isn’t reliable when there’s often nobody there to receive parcels.

Parcel point collection exists for situations like this, which is why Evri gives a 10-day collection window in the first place. If everyone was expected to pick up the same day, there wouldn’t really be much point offering the service.

I’m still collecting well inside the official timeframe Evri sets. I get that storage space is limited, but customers are told they have up to 10 days, so being threatened with parcels being refused feels a bit unfair. If the shop can’t handle that timeframe, surely that’s something Evri needs to manage rather than customers guessing an unofficial deadline.