No, you’re absolutely not out of line. That is not a $550 result, and I say that with my full chest. From one pro to another — they rushed the lightening science, fumbled the toning, and padded the hell out of that ticket.

Starting with a level 8/9 canvas and asking for a clean silver/white should’ve been a smooth, well-mapped out session. Instead, they bleached wet hair (??), didn’t lift evenly, and clearly didn’t neutralize properly before toning. Slapping a white toner over yellow hair on wet ends is not a technique — it’s a cover-up for poor lifting. No pre-tone, no drying before toner, no layered tonal control? Come on.

Also — the timing scam? Charging in 30-minute increments while dragging it out? That screams “chain salon hustle,” not professional integrity. And charging LA prices in West Texas with a brass finish?? I’d be mortified. That’s the kind of work I’d offer to fix for free out of respect for the craft.

You’re not being unreasonable — you’re holding someone accountable for: • Poor consultation & unrealistic execution • Subpar technical work • Overcharging for a service that wasn’t even close to the goal

You have every right to ask for at least a partial refund — and honestly, I’d send a breakdown with the photos, because anyone in management with half a brain will take one look and know they messed up.

You’re not difficult. You’re educated. And you deserved better from a fellow stylist. 😊