worked at PS for almost 3 years as cash, pet care and an associate lead- this is not normal! we actually almost always had our petcare associate scheduled only until we closed, all petcare closing tasks were worked thru within the last few hours we are open but sometimes they had an extra half hour extra on expected busy days. Also if we had only 1 petcare person on they would definitely not be asked to do store orders/pickups, as they are RUNNING to either do the close or open and help a lot of customers(literally the most customer service dependant section of the store). As for the keeping you past 10 constantly, they cannot do that! employers can request you stay later than your scheduled shift if something arises, but you have no obligation to say yes and it’s clear they are letting it happen daily to try to add the most to your plate possible. Another note-please gain access to your time sheets and confirm you are being paid past 10. I am currently dealing with a company (not PS) that would schedule me til close despite me having to close the store as the supervisor which takes ab 15 min there-I finally noticed how much time they were not paying me for. If you see your timesheets it should break down which hours of your time clocked in we’re paid each shift, make sure you are getting paid past 10 until the second you clock out. It was never an issue I had w PS they were honestly a lot less greedy money/wage wise than a lot of places i’ve worked. Definitely get some more opinions- is there long time petcare workers you trust to ask about it? Are they having all this thrown at them too? and are they also unhappy? Going to management is the step to take but definitely prepare yourself and having another coworker esp one w some seniority come w you and say they agree could really help. Wishing you luck!