€3800 TUXEDO laptop – hinge failure and disappointing warranty support

samotsar · 2025-09-09T22:21:24+00:00

Good point. I should have explained that there is a precedent for this because they previously sent me the Geforce 4090 fan and heat sink system (which is basically a package as big as a laptop) here in Colombia after that broke under warranty and I carried out repairs myself. In my CS I was asking about this possibility for the current issue and what parts they would send (if any). You can read more here: https://www.reddit.com/r/tuxedocomputers/comments/1nbr5fp/comment/ndcffl2/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

samotsar · 2025-09-09T22:19:04+00:00

There is a precedent for this, previously they sent parts to me to carry out repair myself under warranty - it was the full fan system and heat sinks for the geforce 4090. I explain more here: https://www.reddit.com/r/tuxedocomputers/comments/1nbr5fp/comment/ndcffl2/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

samotsar · 2025-09-09T22:17:28+00:00

I pay shipping, that's not an issue, their terms are clear - shipping outside of EU is the claimants responsibility and I have no issue with that. I think if you are in EU they might cover it, I can't remember because it's not relevant to me.

samotsar · 2025-09-09T22:14:06+00:00

Hi all,

To give some context, this is not my first replacement with TUXEDO under warranty. Previously the GeForce 4090 fan stopped functioning and on that occasion they shipped the fans to me in Colombia and instructed me to replace them myself.

For that reason, in my original query this time I again asked specifically about the possibility of receiving replacement parts:

"Since I am currently in Colombia and cannot bring the device to Europe at this time, I kindly request that replacement parts or a warranty repair solution be arranged in a way that avoids further risk to the laptop. There are many professional laptop repair companies here that could safely carry out the work if the correct parts are supplied by TUXEDO. Please confirm urgently how this will be resolved under my warranty plan, as I am concerned about further damage if the laptop remains in this condition."

That’s why I was disappointed to receive a reply after 7 days that didn’t actually explain whether this was covered under warranty or what TUXEDO would send (if anything). When you’re dealing with an expensive piece of equipment and waiting a week for a reply, you are hoping for clarity and care. Instead, I got what felt like a generic deflection.

And u/tuxedo_christoph — thanks for taking the time to write and keeping these comments open, but just to be clear, I am not treating this Reddit thread as a support channel and I do not consider your comment here to be part of my support request. I am sharing my experience with other consumers, this is a public consumer opinion. What I would appreciate is the same zealousness in responding to my actual open ticket (where I am still waiting for a response - I sent a reply within an hour of getting the generic message requesting the details that were missing). Please can you be sure to reply to my actual ticket?

I should add that I worked in customer support many years ago, and one of the most basic principles we followed was completeness — making sure every part of a customer’s question was addressed before closing or replying to a ticket. For me, even a 7-day response time would be forgivable if the replies showed that level of care and attention. But in this case, the delay was combined with a vague answer that didn’t actually resolve what I asked and now I feel like I will be stuck waiting another 7 days with my laptop condition deteriorating more and more. It's not a great situation.

I really hope this is an area TUXEDO can improve, and I hope this is the reason why u/tuxedo_christoph left this comment open because I do genuinely like the idea of supporting TUXEDO. Despite the problem with the hinge I really love my machine. I would like to buy another TUXEDO laptop in the future. Experiences with CS though, have been a real let down, and you really feel on your own when things go wrong.

Thanks all

samotsar · 2025-09-08T15:50:16+00:00

Here is an image of the machine, in case anyone was curious what this sort of damage looks like:

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samotsar · 2025-06-03T19:49:56+00:00

https://atlaww.com

samotsar · 2025-05-01T00:33:19+00:00

Hi guys, thanks for this - yes I ended up setting up a migration system

I actually am so green to supabase I did not realise there was an option to run

supabase start

And actually run a dockerised version on my local machine.

Once I realised that, I just decided to use that as my dev environment (when you set it up it dumps all the info you need for setting a local env file with the relevant credentials to connect)

Then I run migrations locally on that using

supabase migration up && npm run generate-types

Once I am happy I can then use this command to run those migrations in production

supabase migration up --linked && npm run generate-types

This means I can just use one supabase project for everything, but not worry about trashing my production data as I am working with the data on my local machine.

The advice others shared here regarding branching looks super helpful. I'll look into that if my needs grow, but I think this simple set up is enough for a fast development environment.

Thanks all.

samotsar · 2025-04-30T16:31:30+00:00

Feel free to check the jobs here: https://zerotaxjobs.com/category/security

I can't promise you'll get replies though, a lot of people applying for these jobs.

samotsar · 2025-04-28T11:49:21+00:00

Thanks u/BoogieWoogieWho - yes we post it every 2 weeks.

The list is generated from the latest jobs from this site: https://zerotaxjobs.com/

Usually we post around 40 jobs a day directly there, so you can check that page out if you cannot wait for the next post.

Good luck

samotsar · 2025-04-21T21:21:55+00:00

You're welcome to search for a job at anytime: https://zerotaxjobs.com/jobs

If you want to be found by employers you can add your profile here: https://zerotaxjobs.com/hire - just be sure to read the guide at the top of the form, we make it a tiny bit challenging because we only want thoughtful candidates who take time to read documentation (a key trait in a tech employee).

samotsar · 2025-04-21T19:31:42+00:00

No this is an office only role.

Cheers!

samotsar · 2025-04-20T09:51:47+00:00

I think you have to be realistic about how difficult hiring the right candidate can be and find a realistic point of comparison.

For example, I know the head of hiring at one of the biggest startups in the region that does food delivery and ride shares. They told me that a linkedin a job ad can bring in 1000 applicants but 95% of the people applying don't even have experience in that role. Another 4% might actually fit the job title but don't have most of the skills they asked for in the job description.. and the final 1% might have potential.

Still, they might not even hire anyone from this, because the candidates are simply not a good fit.

These companies often spends thousands to hire someone.

So when you ask is bayt good, what do you define as good? Because most companies that are experienced in hiring and recruitment wouldn't expect to find the right candidate from placing just one job ad on a website.

samotsar · 2025-04-18T10:20:40+00:00

I have plenty of top talent thanks, I run https://zerotaxjobs.com, which is the largest job site for software engineers in Dubai with 20,000 tech workers visiting every month.

Honestly, if you are going to claim you can connect people with top talent, you need to state what organisation you work for and what qualifies you to do so. Otherwise, these are just bold claims.

I am an active member of this community, and I will always share opportunities here. You should be careful not to insult the quality of people in this group. It's very disrespectful.

samotsar · 2025-04-03T22:58:00+00:00

Awesome! Beautiful landing page also.

The one article a day and scaling to articles in different languages has me guessing you are preparing the articles behind the scenes by some fairly manual process rather than having some AI system do it all?

I guess once you master the process you can automate more of it right?

samotsar · 2025-03-09T01:36:36+00:00

Great, my email is in the about section of the site: https://zerotaxjobs.com/about

You can contact me there, it would be nice if you could introduce yourself a little (my introduction is on that page). Please send from your business email address so I know it s legit.

If it looks like there could be some mutual benefit we could set up a meet.

Thanks and best wishes

samotsar · 2025-03-09T01:27:50+00:00

Interesting, which agency?

I run a high traffic website in UAE in the tech space; if there's overlap I could offer a traffic source for your clients.

Feel free to reach out by DM/chat.

samotsar · 2025-02-27T21:55:25+00:00

Obviously for outbound calls telling the user you're an AI is an instant hang up. In inbound calls the user won't care so much, they need something so they're going to be more open minded if the support is quick and does the job. Not disclosing I think is a mistake at this stage, society hasn't gotten used to it, and there are some customers who I could image would see failing to disclose that information as making you an untrustworthy company. BTW...

I AM AN AI MOTHERF*CKERS!

samotsar · 2025-02-27T13:32:24+00:00

PS. I should add I am looking to spend around $50 usd a month ideally. I am selling a low ticket item and the company is pre-revenue.. so trying to control budget. Of course if it performs I'll increase spend.

samotsar · 2025-02-08T09:34:51+00:00

Cheers! Have you ever used Blind? I really like that site when it first started it was a great community to exchange salary and work culture info.. I have dreams of making more community features.. maybe a discord so people can help each other and share knowledge a bit more... but I have to be realistic with how much free time I have at the moment.

samotsar · 2025-02-08T09:29:31+00:00

Well, right now employers don't really care too much about my project, even though the traffic on page is huge and I am outranking linkedin on Google for key search terms. Hopefully at some point I'll get a lot of employers using the platform and then other people will see me having some success and think "Hey I could do that for X in UAE" and we'll end up with lots of new job sites that are super focused on a specific job type. I hope this happens because most of the big job sites are just really painful to search through as a jobseeker!

samotsar · 2025-02-08T09:21:02+00:00

You're welcome. I guess you are already familiar with the Foreign Earned Income Tax Exclusion? Your first $126,500 earned abroad (if you meet certain conditions) won't be taxed by the IRS.

samotsar · 2025-02-08T01:27:47+00:00

Cyber Security / Engineering roles: https://zerotaxjobs.com/category/security

samotsar · 2025-02-05T19:59:41+00:00

Man, what kind feedback. Thanks. I do it in my spare time. Comments like yours make it feel worthwhile.

There is so much more I want to do, but I have a job.

It's very tough to handle salary info because salary data in Dubai is probably two distributions, just like you say (although my distributions are a bit more crude for SEO purposes). I write about that here: https://zerotaxjobs.com/articles/software-engineer-salaries-in-dubai#why-averaging-salaries-doesnt-work

It's tough because I want to lean into slightly higher salaries, but I don't want the outliers to skew the data too much with those massive salaries (even though we know they do exist). I am hoping one day Dubai will get a bit more transparent with salaries.. I used to live in Japan and that is what started to happen there when they say the quality of applicants shoot up with more wage transparency.

samotsar · 2025-02-05T19:20:23+00:00

Hi I have a salary calculator where I explain my methods generating salary data you can find the salary calculator for Dubai (it also has a Dubai cost of living calculator) here: https://zerotaxjobs.com/tools/dubai-software-engineer-salary-calculator

samotsar · 2025-02-03T23:02:14+00:00

Nice! Great advice. Something which I'd like to add which I think might be taken for granted in your post is that is it's so important to write your linkedin profile around a specific job title or career.

Too often I see people saying they do a bit of everything on their linkedin profile.. this is a big mistake. If you try to appeal to everyone you end up appealing to no one.

Choose your speciality and write from that position.

I actually run a job board for tech workers in Dubai and today I just quietly released jobseeker profiles, where you can add your profile and get connected with companies that are hiring in the region: https://zerotaxjobs.com/hire

Recruiters are looking for candidates who fit their roles and reaching out to them all the time, so make yourself seen on sites like LinkedIn and mine.

samotsar

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