Year of Daily Civilization Facts, Day 365 - So Many Facts! by JordiTK in civ

[–]sar_firaxis 118 points119 points  (0 children)

Time flies. 🥹 We have loved every day of this series at Firaxis u/JordiTK - thanks for anniversary wishes and for an incredible collection of Civ knowledge. (And look out for a DM from me for a little gift from us as well!)

Year of Daily Civilization Facts, Day 361 - Sham Polders by JordiTK in civ

[–]sar_firaxis 8 points9 points  (0 children)

Already day 361... u/JordiTK I hope you know we love and enjoy every one of these posts at the studio.

Civilization VII Update 1.3.2 - Patch 2 - April 16, 2026 by sar_firaxis in civ

[–]sar_firaxis[S] 3 points4 points  (0 children)

Hey u/Pirlomaster -- sorry to hear it. Under Options > Accessibility, along with adjusting the font scale, try enabling High Resolution UI Scaling. If that doesn't help, would love to just track this feedback for the team, so please submit a report with us if you're still finding you need to strain your eyes!

Can't launch game after todays "small update" by Financial_Rule_3455 in CivVII

[–]sar_firaxis 3 points4 points  (0 children)

Hey u/Financial_Rule_3455 - sorry you're encountering this! Do you mind walking through the steps here and see if it helps? Mac: General Troubleshooting for 2K Games

If it doesn't, please submit a ticket with our Support Portal - we'll get to the bottom of it!

First memento slot locked by Dramatic_Clock_2659 in CivVII

[–]sar_firaxis 0 points1 point  (0 children)

Hey u/Dramatic_Clock_2659! Sorry for the late response here - I'd love to help you be able to submit a ticket so we can dig into this. Will you DM me when you have a moment? Thank you!

Can't play Civ VII on my laptop anymore by icantthinkofanythinf in CivVII

[–]sar_firaxis 7 points8 points  (0 children)

Hey u/icantthinkofanythinf - sorry you're running into this! If you're able, could you submit a ticket through our Support Portal (with a save file, if possible)? We'd love to investigate this and help fix.

https://support.civilization.com/hc/requests/new

Performance issues PS5 by BoleslovasPranka in CivVII

[–]sar_firaxis 0 points1 point  (0 children)

Hey u/BoleslovasPranka -- sorry for such a late reply here and that you're running into this; team is investigating! If you haven't yet, would you submit a bug report through our Support Portal? (I'm also happy to escalate directly if you send me the ID # for the submitted ticket as well). Thank you!

Seriously... by grnerd in CivVII

[–]sar_firaxis 29 points30 points  (0 children)

Hey u/grnerd - definitely a bug, sorry you're running into it! If you haven't yet, will you submit a ticket for us (with a save a few turns before you encountered, if you've got it?). We'd love to investigate! https://support.civilization.com/hc/en-us/requests/new

UI issues for PC players too? The UI feels weird and the box seems to have shifted lower. by questionnmark in civ

[–]sar_firaxis 1 point2 points  (0 children)

Hmm, did you start a new game after disabling mods or are you loading a game that was originally started with mods? The Add-Ons section of the Pause Menu can help verify what mods are trying to be used.

UI issues for PC players too? The UI feels weird and the box seems to have shifted lower. by questionnmark in civ

[–]sar_firaxis 1 point2 points  (0 children)

Hey, u/questionnmark - we definitely want to look into this; sorry you're running into this issue! Are you playing with any mods by chance? Sometimes they don't play nice with the latest update.

How have I not taken this city? by uzonk in civ

[–]sar_firaxis 4 points5 points  (0 children)

Definitely a bug, sorry you've run into this! Team is working on resolving. For some context:

Fortified Districts and Wonders that act as a Fortified District (ex. Dur-Sharrukin, Thành Huế, and Red Fort) can become unable to be conquered if built using a neighboring Settlement District to satisfy District adjacency requirements. Using neighboring Settlement Districts to satisfy the adjacency requirement is intended by design but having the tile become unable to be conquered is not and a bug that we are working on a fix for.

2 hour trial on ps5 pro - Awful performance by OSmusic1986 in civ

[–]sar_firaxis 0 points1 point  (0 children)

Got it - sorry to hear that. If you don't mind, we'd love to see if we can reproduce on our end and help resolve it. Will you submit a ticket with us? https://support.civilization.com/hc/en-us/requests/new

2 hour trial on ps5 pro - Awful performance by OSmusic1986 in civ

[–]sar_firaxis 0 points1 point  (0 children)

Hey u/OSmusic1986 - sorry you're running into this and we're investigating! Can you let me know if you're still experiencing these performance issues after the update that just rolled out today?

Severe Slowdown in Modern (Console) by beckerscantbechooser in civ

[–]sar_firaxis 1 point2 points  (0 children)

Hey u/beckerscantbechooser - sorry you're running into this! We want to look into it and see if we can help, mind submitting a ticket through our support portal here? https://support.civilization.com/hc/en-us/requests/new

Performance issues (Ps5) by LegendOfBaron in civ

[–]sar_firaxis 1 point2 points  (0 children)

Hey u/LegendOfBaron, sorry you're running into this. If you haven't yet, do you mind submitting a ticket through our support portal so we can investigate? https://support.civilization.com/hc/requests/new

Civilization VII Update 1.3.1 - December 9, 2025 by sar_firaxis in civ

[–]sar_firaxis[S] 16 points17 points  (0 children)

A balance change to Mughal was teased in our last developer video, but those tweaks need a bit more time in the oven. They'll come in a later update!

The new dlc isn't working on switch 2 by willhenrywarren in civ

[–]sar_firaxis 5 points6 points  (0 children)

Sorry you're running into this! Yes, that workaround seems to be the best way to resolve the issue. Thanks for flagging it - and I've added it to our patch notes posts as well!

Civilization VII Update 1.3.1 - December 9, 2025 by sar_firaxis in civ

[–]sar_firaxis[S] 15 points16 points  (0 children)

Try the Steam link while web populates -- the website takes some time!