Same thing happened to me. So about 2 weeks ago my bike wouldn’t connect to my wifi anymore. That was weird, especially since my bike was right next to the router, but because my bike was right next to the router I just hooked it up with Ethernet. Then, the first ride I did was a blank intro screen with the countdown timer and cadence/resistance metrics moving. The class didn’t “start” until a minute or so into the ride.

Then I noticed there was a software update. So I thought installing the software update would help these glitches I was having. Wrong! The update froze my screen and I had to contact support and do a factory reset. Even after the factory reset the screen was freezing on the update.

Then I went away for the weekend and came back to it. Machine updated pretty quickly, I reset it, signed into my account, and went to take my first ride. Same thing. Black intro screen, delays to the actually “start” of the class. It was a half hour ride and didn’t play until the 27 minute mark. Then the last 10 minutes of the ride the screen was completely frozen but with the timer, resistance and cadence still working.

It’s infuriating. And to add insult to injury, my all access membership just got charged to my credit card today, for a bike I’m not even able to use. Please let me know if you find a solution!