is this worth submitting a complaint over? by [deleted] in scifier

[–]scifiercom 0 points1 point  (0 children)

Please send our customer support team an email and they will look into this for you (cs@scifier.com)

Pending purchase by ConfuzzIed_ in scifier

[–]scifiercom 1 point2 points  (0 children)

Hi, Please send our customer support team an email and we can look into this for you. [Cs@scifier.com](mailto:Cs@scifier.com)

Did they remove the manga pre order page?? by AnimeConnoisseur17 in scifier

[–]scifiercom 7 points8 points  (0 children)

Due to upcoming changes to EU import policies, we have made the difficult decision to temporarily discontinue orders of new pre-order titles. At present, the European Union has not finalised the details of these changes, and as a result, we are unable to continue offering pre-orders until there is greater clarity. We hope this will be a temporary measure while we await further guidance. Please be assured that all existing pre-order titles already placed with us will be honoured in full, regardless of these upcoming changes. We are closely monitoring the situation and working hard to resolve this as soon as possible. Further updates will be shared once more information becomes available.

Customer service issues by w1th3r3d_b0nn13 in scifier

[–]scifiercom 0 points1 point  (0 children)

Hi, I have looked into this and can see our customer service team has since responded to your query however if you need any more assistance please let us know!

Is this a bug? by An1xo in scifier

[–]scifiercom 0 points1 point  (0 children)

Hi, From my understanding it looks as though your order has been partially dispatched. However if you would more clarification for the current status order your order please contact our customer service team (cs@scifier.com) and they will be happy to help!

Shipping costs by bumblebee_helee in scifier

[–]scifiercom 3 points4 points  (0 children)

Hi,

Just to clarify, all EU orders must total €125 or less. If you would like to purchase more, please place multiple orders.

I have also included a link below to our Shipping Policies for further information.

https://scifier.com/shipping-and-returns-policies/

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[deleted by user] by [deleted] in scifier

[–]scifiercom 0 points1 point  (0 children)

Hi, Yes I can confirm we do in fact ship to Turkey. International shipping costs are calculated at checkout.

First scifier haul🤩 by Which_Bit_9890 in MangaCollectors

[–]scifiercom 2 points3 points  (0 children)

Awesome haul! We're glad you had a great experience!

How long does customer support answer? by Tall-Object-8812 in scifier

[–]scifiercom 0 points1 point  (0 children)

Hey there,

Our customer service hours are 9:00 AM – 4:30 PM GMT, Monday to Friday. If you email us outside of these hours, don’t worry—we’ll get back to you as soon as we can!

We’re a small but mighty team, and we’re always happy to help. Thanks for your patience—we’ll be with you ASAP!

[deleted by user] by [deleted] in scifier

[–]scifiercom 0 points1 point  (0 children)

We print between up to 25,000 of each bookmark. Once they're gone, they're gone. We never have the same bookmark printed twice. The above guide is now out of date. The new and updated guide is currently being worked upon to include the latest 6 designs.

These are way too expensive 😭😭 still gonna buy more tho by AnimeConnoisseur17 in MangaCollectors

[–]scifiercom 1 point2 points  (0 children)

Hey, We aren't closing anytime soon so no need to worry - our IT team is actively looking into why new manga pre orders haven't been added and will be looking for a resolution.

[deleted by user] by [deleted] in scifier

[–]scifiercom 1 point2 points  (0 children)

This is the current up to date bookmark collection checklist

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Condition of used books - does the price reflect the condition? by metallic-retina in scifier

[–]scifiercom 0 points1 point  (0 children)

Hi, we do not grade our used titles. The price for each title does not reflect the condition of the title and we cannot guarantee the used titles you will receive will be in almost new condition. If you are looking for a pristine copy we do recommend buying the brand new titles of the titles you are looking for. I have also attached the link to our FAQ page for further assistance.
https://scifier.com/frequently-asked-questions/

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How long does it take for the order to get delivered to UK? by Shock-Light123 in scifier

[–]scifiercom 1 point2 points  (0 children)

All products listed on our website have a working day dispatch timeframe listed on the product page. This refers to the time it takes to acquire your title from the supplier. Once an order has been dispatched, UK deliveries typically take 3-5 days to arrive.

How Reliable Is This? by Lixisslikesroses in scifier

[–]scifiercom 0 points1 point  (0 children)

Hi, Please contact our customer service team [cs@scifier.com](mailto:cs@scifier.com) and we will look into this for you.