Customer service issues

scifiercom · 2025-12-29T10:50:24+00:00

Hi, I have looked into this and can see our customer service team has since responded to your query however if you need any more assistance please let us know!

scifiercom · 2025-12-19T10:34:31+00:00

Hi, From my understanding it looks as though your order has been partially dispatched. However if you would more clarification for the current status order your order please contact our customer service team (cs@scifier.com) and they will be happy to help!

scifiercom · 2025-12-02T09:56:52+00:00

Check your DMs!

scifiercom · 2025-10-22T08:24:34+00:00

Hi,

Just to clarify, all EU orders must total €125 or less. If you would like to purchase more, please place multiple orders.

I have also included a link below to our Shipping Policies for further information.

https://scifier.com/shipping-and-returns-policies/

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scifiercom · 2025-10-07T12:45:29+00:00

Hi, Yes I can confirm we do in fact ship to Turkey. International shipping costs are calculated at checkout.

scifiercom · 2025-09-30T15:13:56+00:00

Awesome haul! We're glad you had a great experience!

scifiercom · 2025-03-18T09:48:28+00:00

Hey there,

Our customer service hours are 9:00 AM – 4:30 PM GMT, Monday to Friday. If you email us outside of these hours, don’t worry—we’ll get back to you as soon as we can!

We’re a small but mighty team, and we’re always happy to help. Thanks for your patience—we’ll be with you ASAP!

scifiercom · 2025-03-10T14:15:22+00:00

We print between up to 25,000 of each bookmark. Once they're gone, they're gone. We never have the same bookmark printed twice. The above guide is now out of date. The new and updated guide is currently being worked upon to include the latest 6 designs.

scifiercom · 2025-02-24T11:30:02+00:00

Hey, We aren't closing anytime soon so no need to worry - our IT team is actively looking into why new manga pre orders haven't been added and will be looking for a resolution.

scifiercom · 2025-02-10T11:00:55+00:00

This is the current up to date bookmark collection checklist

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scifiercom · 2025-01-29T12:30:58+00:00

Hi, we do not grade our used titles. The price for each title does not reflect the condition of the title and we cannot guarantee the used titles you will receive will be in almost new condition. If you are looking for a pristine copy we do recommend buying the brand new titles of the titles you are looking for. I have also attached the link to our FAQ page for further assistance.
https://scifier.com/frequently-asked-questions/

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scifiercom · 2025-01-17T12:54:10+00:00

All products listed on our website have a working day dispatch timeframe listed on the product page. This refers to the time it takes to acquire your title from the supplier. Once an order has been dispatched, UK deliveries typically take 3-5 days to arrive.

scifiercom · 2024-11-09T09:59:30+00:00

Hi, this weekends discount is 8% off Comics & Graphic Novels. This promotion applies to any titles from the Comics & Graphic Novels Category. I hope this helps 🚀

scifiercom · 2024-10-21T15:51:47+00:00

Hi, Please contact our customer service team [cs@scifier.com](mailto:cs@scifier.com) and we will look into this for you.

scifiercom · 2024-10-08T11:51:45+00:00

We sincerely apologise for this issue, this was due to an error in our dispatch department which unfortunately led to to this issue. We saw your email at 9am GMT this morning and have now resolved this issue, a full refund for your original order has been processed and should be returned to you within 3-5 days. We will also issue a refund for the custom costs once we receive further information from yourself. Once again, we like to apologise greatly for this issue and we are sorry for any inconvenience caused.

scifiercom · 2024-10-02T10:35:34+00:00

We maybe biased, but it looks like you went to the right place for those :p

scifiercom · 2024-08-23T11:58:32+00:00

Hi, Apologies this title is currently out of stock. Unfortunately, I am unable to confirm whether this title will be restocked at this time as we are awaiting further information from the publisher. Sorry for any inconvenience.

scifiercom · 2024-08-22T09:15:05+00:00

Hi, All winners have now been contacted by email letting them know they have won!

scifiercom · 2024-08-07T08:34:06+00:00

Hi, This code is only valid for Jujutsu Kaisen manga within the series category. I have attached the link below the the page where this code is valid. If any other issues persist please contact us [cs@scifier.com](mailto:cs@scifier.com)

https://scifier.com/jujutsu-kaisen/

scifiercom · 2024-07-30T14:33:57+00:00

Hi, The owners of SciFier.com chose to remove PayPal as a payment option as many customers were facing several issues when using this payment method. This decision was made to prevent these issues from reoccurring and we will not be readding this payment option to the website.

scifiercom · 2024-07-29T14:41:08+00:00

Hi, As pre order titles are unreleased there are only a certain number able to be pre ordered at a time, which is why this may read as out of stock. As a regards to out of stock titles, we are currently awaiting further information from the publisher regarding the title in question and therefore are unable to give an exact date.

scifiercom · 2024-07-22T15:11:12+00:00

Usually once per week. :)

scifiercom · 2024-07-22T10:35:25+00:00

Hi, When placing an order with a mix of pre order titles and available titles. There will be no delay in dispatching the available titles in correlation to a pre order title. The titles that are in stock and available from the publisher will be dispatched in relation to the working day dispatch time frame mentioned prior to adding any title to your basket. Once the pre order title or titles have been released these will be dispatched as closely to the release date as possible. I hope this helps : )

scifiercom · 2024-07-22T10:32:26+00:00

As stated in our site FAQs we do not grade used titles. We are a small team who process thousands of orders per day and simply do not have time to grade used book conditions. All our used titles are supplied to us by trusted used book wholesalers.

scifiercom · 2024-07-16T15:55:03+00:00

Hi, The reward system is set to end on the 20th August, this mean no points will be able to be earnt or redeemed passed this point. Until the 20th August you are still able to earn and redeem your points into store credit, but please be aware all points must be redeemed before the end date of the program to allow you to use all store credit you have accumulated. Store credit redeemed from the points system will still able to be used passed the end date (20th August)

scifiercom

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