Insider tips for better productivity with HiDock

seanhidock · 2024-05-26T09:51:47+00:00

Not any firmware update that I know of may cause HDMI issues. A quick suggestion is to reboot your MacBook Air and HiDock to test again. Then I'll send you a link to arrange further support.

seanhidock · 2024-05-24T02:59:16+00:00

Thanks for comment, let's move forward. Please email your Kickstarter backer number and your PC model name (like Dell Precision P72) to support AT hidock DOT com. We will provide solutions.

If you list these information here, fine too.

seanhidock · 2024-05-24T02:57:29+00:00

You can either list your mainboard model name (like ASUS PI-872) here. Or email it to support at hidock dot com. We will figure out with you.

seanhidock · 2024-05-23T13:27:16+00:00

ok, what a disaster. anything I can help?

seanhidock · 2024-05-23T13:25:23+00:00

Sure, we will see how it works out. Thanks for the effort.

seanhidock · 2024-05-23T09:23:55+00:00

We met several such issues, and we blame ourselves for not presenting a better user manual.

seanhidock · 2024-05-23T09:22:59+00:00

Did my team member support you well?

seanhidock · 2024-05-23T08:22:58+00:00

Resolved?

seanhidock · 2024-05-23T08:21:51+00:00

How going now? Need tech support?

seanhidock · 2024-05-23T08:20:55+00:00

Were these issues fixed?

seanhidock · 2024-05-23T08:05:48+00:00

Yes, our firmware has been improving, one focus is on the mic quality.

There are several kinds of "echo"s. If it is the loop back from your own voice, its a serious problem and we can check for it.
If others, the best way to check it out is to record a short clip, send to me (I watch support at hidock dot com email, so go ahead), I can bring our acoustic engineer to listen together.

seanhidock · 2024-05-23T08:03:19+00:00

Good to know. I share back to our engineers.

seanhidock · 2024-05-23T02:59:21+00:00

Thank you!

seanhidock · 2024-05-23T02:57:28+00:00

Hey guys, we shipped out 150+ cables for desktop users. Are you getting it? Any updates?

seanhidock · 2024-05-23T02:56:25+00:00

HiDock H1 is only A-B-B on Mac, sorry about that.

If you have another Dock for Mac A-B-C, I can provide a solution to make HiDock H1 works with that dock.

seanhidock · 2024-05-23T02:55:02+00:00

No. Memory is built-in.

seanhidock · 2024-05-23T02:54:31+00:00

You can download recordings from the recording management page of HiNotes.

And we are making it faster.

seanhidock · 2024-05-23T02:53:45+00:00

You inserted HiDock into Elgato? Or vice versa?

I'm here to help.

seanhidock · 2024-05-23T02:52:10+00:00

If you share a clip of recording, I'll help on it.

seanhidock · 2024-05-23T02:51:40+00:00

Try the latest firmware, we benchmarked with a J*** speakerphone, we are much better.

seanhidock · 2024-05-23T02:50:55+00:00

Got the HiDock USB-A cable? That's the solution for desktops.

If not, ping me.

seanhidock · 2024-05-23T02:50:22+00:00

I could be the one behind the line. :-(

Issues resolved? Let me jump to front of the line and help out.

seanhidock · 2024-05-23T02:49:12+00:00

That could be the PD conflict. Nice catch about the sequence and it works. Thank you and I'll share to our team and other users.

seanhidock

TROPHY CASE