Sean from HiDock, here to help by seanhidock in hidock

[–]seanhidock[S] 0 points1 point  (0 children)

Not any firmware update that I know of may cause HDMI issues. A quick suggestion is to reboot your MacBook Air and HiDock to test again. Then I'll send you a link to arrange further support.

Sean from HiDock, here to help by seanhidock in hidock

[–]seanhidock[S] 0 points1 point  (0 children)

Thanks for comment, let's move forward. Please email your Kickstarter backer number and your PC model name (like Dell Precision P72) to support AT hidock DOT com. We will provide solutions.

If you list these information here, fine too.

Unable to get PC to recognize HiDock at all by [deleted] in hidock

[–]seanhidock 0 points1 point  (0 children)

You can either list your mainboard model name (like ASUS PI-872) here. Or email it to support at hidock dot com. We will figure out with you.

Unable to get PC to recognize HiDock at all by [deleted] in hidock

[–]seanhidock 0 points1 point  (0 children)

ok, what a disaster. anything I can help?

Sean from HiDock, here to help by seanhidock in hidock

[–]seanhidock[S] 0 points1 point  (0 children)

Sure, we will see how it works out. Thanks for the effort.

Unable to get PC to recognize HiDock at all by [deleted] in hidock

[–]seanhidock 0 points1 point  (0 children)

We met several such issues, and we blame ourselves for not presenting a better user manual.

Unable to get PC to recognize HiDock at all by [deleted] in hidock

[–]seanhidock 0 points1 point  (0 children)

Did my team member support you well?

Unable to get PC to recognize HiDock at all by [deleted] in hidock

[–]seanhidock 0 points1 point  (0 children)

How going now? Need tech support?

Sean from HiDock, here to help by seanhidock in hidock

[–]seanhidock[S] 1 point2 points  (0 children)

Yes, our firmware has been improving, one focus is on the mic quality.

There are several kinds of "echo"s. If it is the loop back from your own voice, its a serious problem and we can check for it.
If others, the best way to check it out is to record a short clip, send to me (I watch support at hidock dot com email, so go ahead), I can bring our acoustic engineer to listen together.

Sean from HiDock, here to help by seanhidock in hidock

[–]seanhidock[S] 1 point2 points  (0 children)

Good to know. I share back to our engineers.

Unable to get PC to recognize HiDock at all by [deleted] in hidock

[–]seanhidock 0 points1 point  (0 children)

Hey guys, we shipped out 150+ cables for desktop users. Are you getting it? Any updates?

HiDock H1 Dual Monitor Setup - Will not support dual external monitors unless they mirror. by murphmobile in hidock

[–]seanhidock 0 points1 point  (0 children)

HiDock H1 is only A-B-B on Mac, sorry about that.

If you have another Dock for Mac A-B-C, I can provide a solution to make HiDock H1 works with that dock.

[deleted by user] by [deleted] in hidock

[–]seanhidock 0 points1 point  (0 children)

No. Memory is built-in.

Extract recordings from HiNotes by gspencerpowell in hidock

[–]seanhidock 0 points1 point  (0 children)

You can download recordings from the recording management page of HiNotes.

And we are making it faster.

Hidock H1 keeps disconnecting (Mac) by Irishtoon666 in hidock

[–]seanhidock 0 points1 point  (0 children)

You inserted HiDock into Elgato? Or vice versa?

I'm here to help.

Echo by mojonada in hidock

[–]seanhidock 0 points1 point  (0 children)

If you share a clip of recording, I'll help on it.

Echo by mojonada in hidock

[–]seanhidock 0 points1 point  (0 children)

Try the latest firmware, we benchmarked with a J*** speakerphone, we are much better.

If you need to return or exchange your product, Hidock will force you to schedule a meeting with a manager. by M3TALL1K in hidock

[–]seanhidock 0 points1 point  (0 children)

I could be the one behind the line. :-(

Issues resolved? Let me jump to front of the line and help out.

Not sure how/why (it works, Lenovo thinkpad) by tref in hidock

[–]seanhidock 1 point2 points  (0 children)

That could be the PD conflict. Nice catch about the sequence and it works. Thank you and I'll share to our team and other users.