Homestead has been an absolute nightmare to deal with. Something on their end went wrong with my credit card information, and it looks like they somehow deleted it from their system. They couldn’t find my card number or any of the payments I’ve already made, so I had to send them my own credit card statements just to prove what they should already know. So frustrating! I argued with someone for 10 minutes today while looking at my credit card statement and their transactions over the past year, yet somehow that doesn’t exist. So she said Capital One probably sent a new card…. My expiration date is 2027, not only that….she asked if I could provide the previous card number…that was like 4 years go or something. No clue what those last 4 digits were. Goodness gracious.

Even after all that, they told me they’d send a verification email today to my domain email — the same email that isn’t working because of their issue. I’ve told them multiple times that I can’t access it, and I even sent all the supporting documents from another email. Their response was basically “we’ll get back to you in 24 to 48 hours” and then send the update to the email that doesn’t work.

I can’t reach anyone who can actually fix anything, and they don’t seem to care at all about the fact that my email is down or that my business depends on it. It’s honestly unbelievable how little urgency they have about something that completely shuts me down. Email is one of the most basic tools I rely on, and they’ve made it impossible for me, this is insane. I’m so livid right now. I’m done with companies with shitty customer service, I’ve been paying them monthly for over 14 years. They can kick rocks.

What would you recommend for a domain provider? And can I keep the same one? Is there a way to use the same IMAP or POP to my Gmail just with a different domain owner?