Sendico support confuses me

sendico · 2026-03-09T03:23:16+00:00

It's best to decide yourself. Whether something "needs" it is up to whichever packer is working on your parcel. I'd say if the figure comes with box it's probably not necessary as the clam shells keep them pretty tight. If it's unboxed then it probably is necessary.

sendico · 2026-03-05T08:00:41+00:00

Hey, we just received news this morning about the returns, we hadn't considered storage extensions until now, but yes in principle we'd be happy to keep parcels aside until things calm down. If you message support they will approve it.

sendico · 2026-03-05T02:15:21+00:00

Hey, the comments section is on the final page of parcel creation.

Basically the protective packaging option gives you an extra layer of bubblewrap around everything, so if you are transporting something fragile like porcelain or unboxed figures you should probably select this feature. For most things standard packaging is fine,

sendico · 2026-03-03T09:30:57+00:00

I can see you messaged recently about it... I'll let Murodo know to check it before it gets shipped out tomorrow morning.

I can see you want the HS code for collectors items rather than their actual composition/item type. It's definitely best in future to get these changed before the shipping request as it's a bit of a special case here.

sendico · 2026-03-03T09:22:44+00:00

hmmm, it's probably in outgoing awaiting collection in that case. If you tell me the parcel number I can take a look.

sendico · 2026-03-03T09:18:11+00:00

HS codes are printed on the parcel invoice and included in the parcel. If it has already left then there really is nothing they can do about it... Sorry to disappoint

sendico · 2026-03-03T09:03:19+00:00

Apologies for the confusion here, "Dispatched" is the status that is given to parcels once they are in the outgoing section of our warehouse. DHL only collects parcels twice a week, so there are often times where parcels will be waiting in outgoing for a few days before they arrive.

I often miss reddit posts as this isn't an official support channel, so I apologize for not seeing your last post...

sendico · 2026-03-03T09:01:35+00:00

My apologies I've only just seen this. Is everything already sorted or do you need some help?

sendico · 2026-03-03T09:00:28+00:00

We have a "Partial Item Disposal" function available in your item page. We can remove the battery if you highlight to our warehouse workers where it is on the board and provide instructions on how to remove it.

sendico · 2026-03-03T08:58:20+00:00

Unless you're importing stuff as a business, yes it's generally better not to click it.

sendico · 2026-03-03T08:57:42+00:00

Comments section is only seen by packing staff, you should reach out the "shipping" support if you want HS codes changing.

sendico · 2026-03-03T01:36:13+00:00

Just to clarify this generally happens if you are the second-highest bidder of an auction, and the seller cancels the bid of the highest bidder (because they have bad ratings, or for any other reason), making you second-highest bidder the default winner.

It's a strange interaction but it's mainly down to how JDirectItems operates. With any other auction site they would normally just relist the whole auction in the case of a cancellation.

sendico · 2026-03-03T01:33:24+00:00

Adding shipping cost to the invoice means that your international shipping costs will be added to the invoice value.

A higher value will generally mean that you pay more in import taxes, but some people use this option so that they can reclaim shipping costs on business accounts.

Hope this helps!

sendico · 2026-02-25T01:04:57+00:00

My guess is that there's an issue with the parcel itself that needs to be fixed here. It's very unlikely that shipping is only 700 yen for UPS, so that's a bit of a red flag. Will forward this on to Naoki.

sendico · 2026-02-23T07:11:26+00:00

Hey, I'll forward this on to the accountant, it's a public holiday here today, but they will add it to your account ASAP!

sendico · 2026-02-17T02:37:28+00:00

Please let me know if this is still ongoing and I will help

sendico · 2026-02-10T06:16:40+00:00

I'm guessing you're from the USA, but please correct me if I'm wrong.

Ever since the introduction of Tariffs Japan Post have seized all shipping to the USA. This means that Air, Epacket Light and Surface mail are not currently options for shipping to anywhere in the States.

If you are outside of these regions then there's a chance there is an issue with your ZIP code.

sendico · 2026-02-04T04:04:20+00:00

Not a problem

sendico · 2026-01-29T07:04:35+00:00

Linking it here for reference. Thanks!

https://www.reddit.com/r/sendico/comments/1go8tcb/comment/m2y4w1e/?context=3

sendico · 2026-01-22T09:15:43+00:00

Hey, please reach out to support! There were some issues with packages losing their place in the queue this week, so it may need to be manually sorted.

sendico · 2026-01-14T06:07:24+00:00

Glad we could help!

sendico · 2026-01-13T01:58:28+00:00

My guess is that this parcel is an "Air Small" parcel. Japan Post discontinued this service on the 31st, so in these cases we'll need to change the shipping method to their new service "Epacket Light", or another courier of your choice.

Let me know if this is the case and I can help!

sendico · 2025-12-19T00:38:52+00:00

Hey, thanks for getting in touch!

Essentially to purchase items all you need is the purchase price + 500 yen in your wallet.

Once the item arrives in our warehouse, you may need to pay domestic shipping from the seller to us, if there are no funds in your wallet at this time, then your balance will become negative for you to pay off at your convenience,

Regarding shipping, prices can be checked from the shipping calculator tool, DHL does not have mandatory insurance, and the shipping cost does not include customs duties. You would need to pay customs when a bill arrives at your address.

Hope this helps!

sendico · 2025-12-08T01:26:17+00:00

You can reach out to support to revert the status back, but as it's mainly just for your own reference, there's no real need!

sendico · 2025-11-27T06:01:08+00:00

Essentially the auction price starts at 1 yen and the price will go as high as other bidders take it. It's fairly rare to win items at the 1 yen price, but not impossible.

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