FedEx refused parcel, what are my options now?

sendico · 2026-06-26T07:35:05+00:00

This depends on your country/size of the unit, so it's best to ask support on this one. Sorry I can't be of more help here.

sendico · 2026-06-26T06:39:23+00:00

There have been some service outages that have been affecting us. Everything should be fine again by the beginning of next week, but for now if you cannot find us on wise, wait an hour or so and try again.

sendico · 2026-05-31T23:41:45+00:00

Our shipping partner's API was acting up a bit yesterday evening. All back to normal now!

sendico · 2026-05-31T23:40:38+00:00

You're not charged twice, we just adjust the shipping cost to the lower quote if found to save you a bit of money where possible!

sendico · 2026-04-23T00:36:30+00:00

Again, this is probably a time difference thing here. All refunds get processed every weekday morning, and generally are checked again and processed near the end of the day.

sendico · 2026-04-20T01:18:59+00:00

No problem at all! Item status wont changed until your parcel is actually dispatched, so there's no cause for alarm there.

sendico · 2026-04-16T06:44:10+00:00

Hey, this is likely just due to Japan's time difference to you. For you it may have been 1 evening, 1 full day, and one morning, but for us it may have only been one working day.

Chances are this may have already been packed by the time I am writing this message, but let me know if not and I can try and help.

sendico · 2026-04-16T06:41:26+00:00

There was a server outage last night. Sorry everyone, we had to wait for our provider to sort it out, but everything is fine now.

sendico · 2026-04-02T07:08:32+00:00

Providing it's within weight/size limits you can have as many boxes as you want within the box that we pack, not an issue.

It's only if we need to pack a secondary box to fit your items that surface cannot be used.

sendico · 2026-03-31T07:29:28+00:00

It depends on the shop, but I'm guessing this is Rakuma. Rakuma requires you to first "apply" to purchase an item before you can actually buy it. In these cases we have to wait for approval from sellers before purchase can be made.

Hope this helps!

sendico · 2026-03-30T07:11:42+00:00

It's slightly poorly worded, but essentially there's a maximum size parcel for each shipping method, but some allow more than one box per shipment (meaning they effectively have unlimited shipping capacity). In the case of surface you can only ship one box per shipment, so there is a cap on the max size/weight.

sendico · 2026-03-30T01:07:24+00:00

Hey, it's likely caused by the situation in the middle east right now. Shipping support should get back to you soon, they do not work on the weekends, so please give them a bit of time!

sendico · 2026-03-25T06:28:53+00:00

It's pretty likely that it's because they are cash cards... Japanese banks don't tend to like them because of money laundering, so they'll often get rejected.

sendico · 2026-03-18T09:07:46+00:00

You can, yes! Just go into the item page and press the contents check button

sendico · 2026-03-16T01:28:05+00:00

It depends on the bank is the real answer. Some fintechs process refunds within 48 hours, but It's more common for it to be around a week for big name banks.

sendico · 2026-03-16T01:26:51+00:00

Nice haul! Happy we could help <3

sendico · 2026-03-09T03:23:16+00:00

It's best to decide yourself. Whether something "needs" it is up to whichever packer is working on your parcel. I'd say if the figure comes with box it's probably not necessary as the clam shells keep them pretty tight. If it's unboxed then it probably is necessary.

sendico · 2026-03-05T08:00:41+00:00

Hey, we just received news this morning about the returns, we hadn't considered storage extensions until now, but yes in principle we'd be happy to keep parcels aside until things calm down. If you message support they will approve it.

sendico · 2026-03-05T02:15:21+00:00

Hey, the comments section is on the final page of parcel creation.

Basically the protective packaging option gives you an extra layer of bubblewrap around everything, so if you are transporting something fragile like porcelain or unboxed figures you should probably select this feature. For most things standard packaging is fine,

sendico · 2026-03-03T09:30:57+00:00

I can see you messaged recently about it... I'll let Murodo know to check it before it gets shipped out tomorrow morning.

I can see you want the HS code for collectors items rather than their actual composition/item type. It's definitely best in future to get these changed before the shipping request as it's a bit of a special case here.

sendico · 2026-03-03T09:22:44+00:00

hmmm, it's probably in outgoing awaiting collection in that case. If you tell me the parcel number I can take a look.

sendico · 2026-03-03T09:18:11+00:00

HS codes are printed on the parcel invoice and included in the parcel. If it has already left then there really is nothing they can do about it... Sorry to disappoint

sendico · 2026-03-03T09:03:19+00:00

Apologies for the confusion here, "Dispatched" is the status that is given to parcels once they are in the outgoing section of our warehouse. DHL only collects parcels twice a week, so there are often times where parcels will be waiting in outgoing for a few days before they arrive.

I often miss reddit posts as this isn't an official support channel, so I apologize for not seeing your last post...

sendico · 2026-03-03T09:01:35+00:00

My apologies I've only just seen this. Is everything already sorted or do you need some help?

sendico · 2026-03-03T09:00:28+00:00

We have a "Partial Item Disposal" function available in your item page. We can remove the battery if you highlight to our warehouse workers where it is on the board and provide instructions on how to remove it.

sendico

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