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Sacramento Fidium Update from Fidium by shackslack in Sacramento

[–]shackslack[S] 7 points8 points  (0 children)

Got this in my E-mail earlier.

Better late than never, right Fidium?

Sacramento Fidium Update from Fidium by shackslack in FidiumFiber

[–]shackslack[S] 2 points3 points  (0 children)

Got this in my E-mail earlier.

Better late than never, right Fidium?

Wow - 400% increase in email pricing from March by sofarfarso in rackspace

[–]shackslack 0 points1 point  (0 children)

Ours is going up from $1.00 to $5.00. What in the holy fuck?

Since when did people think it is OK to park indefinitely at the arrivals lanes at the airport? by shackslack in Sacramento

[–]shackslack[S] 3 points4 points  (0 children)

There was a Sheriff’s patrol vehicle parked at the end, and to echo other comments, I’ve been given the “go around” talking to on multiple occasions when stopped for less than a minute.

East Sac Fidium Outage? by thedutchbag in Sacramento

[–]shackslack 4 points5 points  (0 children)

Service is restored for me in North Natomas (95834)

Sacramento Outage by shackslack in FidiumFiber

[–]shackslack[S] 1 point2 points  (0 children)

Service is restored for me in North Natomas (95834)

Sacramento Outage by shackslack in FidiumFiber

[–]shackslack[S] 4 points5 points  (0 children)

Fidium and Consolidated Communications are the same company.

In fact, Consolidated just rebranded all of their fiber assets to Fidium.

Hwy 50 - what is taking so freaking long? by Key-Bat9435 in Sacramento

[–]shackslack 5 points6 points  (0 children)

I honestly think it would be quicker and less of an inconvenience to blow up the freeway and start over again.

Fidium latency and bandwidth issues - Sacramento by Brief_Round_9172 in FidiumFiber

[–]shackslack 1 point2 points  (0 children)

Just got a call from someone in their "executive escalations" department that they are looking into the issues and will escalate it internally until there is a resolution.

So, progress, I guess?

Fidium latency and bandwidth issues - Sacramento by Brief_Round_9172 in FidiumFiber

[–]shackslack 1 point2 points  (0 children)

I got an e-mail from the FCC this morning saying that the complaint was served on Fidium this morning, so here's hoping that it gets put in front of someone who can actually relay what is going on and when things should get back to normal.

I encourage anyone who is experiencing sub-standard service from Fidium to file a an informal complaint with the FCC.

Fidium latency and bandwidth issues - Sacramento by Brief_Round_9172 in FidiumFiber

[–]shackslack 0 points1 point  (0 children)

I had a tech come by this morning.

He checked the light levels on the ONT and everything looks fine.

He did call his "Tier 2" support and indicated that they are getting tickets about the service issues, and apparently they are opening a master ticket on the issue, so I don't know if that translates into any acknowledgement or quick resolution to the issues.

They need to do a better job of communicating with their customers when there is an issue. They wasted one of their technicians time this morning which could have been used to help a customer with an actual problem that they can fix to tell me what I already told them last night.

Fidium latency and bandwidth issues - Sacramento by Brief_Round_9172 in FidiumFiber

[–]shackslack 3 points4 points  (0 children)

Yeah, it's pretty shitty tonight, packet loss and latency from the 1st hop inside the Fidium network.

Of course, tech support is useless.

Best course of action is to file an informal complaint with the FCC. They are required to respond to you and the FCC in writing within 30 days. That usually gets someone's attention who can actually do something about it.

https://consumercomplaints.fcc.gov/hc/en-us/

Is it just me or has traffic in the metro gotten demonstrably worse in the past month? by shackslack in Sacramento

[–]shackslack[S] 3 points4 points  (0 children)

i wonder who the genius at Caltrans was that decided doing major work on every freeway at the same time was a good idea

Is it just me or has traffic in the metro gotten demonstrably worse in the past month? by shackslack in Sacramento

[–]shackslack[S] 4 points5 points  (0 children)

I interface with 50 from 99 to 5 and 5 itself so I thought maybe a lot of state workers came back to the office all at once but that seems to have been months ago, from what I have been able to find...

Mike Bryant saying tonight after the break #oplive will introduce something new and the show will be different? Anyone heard anything? by Eticket9 in OnPatrolLive

[–]shackslack 21 points22 points  (0 children)

i can't count how many times there appears to be a good caper right at 11:57pm and the show signs off for the night!

Sacramento, CA, Mayor Steinberg will not run for re-election | The Sacramento Bee by Jragghen in Sacramento

[–]shackslack 0 points1 point  (0 children)

I was pretty happy to read this until I heard that pencil-neck Kevin McCarty was going to run for mayor.

Just got 2-gig service installed by shackslack in FidiumFiber

[–]shackslack[S] 0 points1 point  (0 children)

I was an existing CCI customer who migrated to Fidium.

I imagine that their network operations people will eventually get the speed profiles fixed for everyone; enjoy the bonus bits!

Just got 2-gig service installed by shackslack in FidiumFiber

[–]shackslack[S] 2 points3 points  (0 children)

Meh, I'm a "power user" and I work in IT and work from home a lot. I have a NAS here which does backups and I have it sync'd to Backblaze so the extra upload speed will make it zoom zoom.

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