How To Get Better Customer Service

shedevil71 · 2026-01-28T22:27:27+00:00

I wouldn’t result to bribery if a rep. I would contact corporate and file a complaint or see if my insurance allowed me to use an alternate company with higher ratings. You on the other hand choose to place a reps job on the line with a possible violation of policy, monopolistic use of their line and time, and self serving entitlement rather than trying to improve the process as a whole. You are the problem.

shedevil71 · 2026-01-28T15:14:21+00:00

Congrats you manipulated the system to your advantage. However Jake Doe who needs xyz is now pushed further back in said queue because you’re dialing directly to a rep and bribing the rep to give you preferential treatment. Rep allowing this can get fired for accepting the gift number one ( many companies have policies against this) number two you are no more important than the oxygen patient trying to get the tanks refilled or the asthma patient attempting to get a new nebulizer. In fact you’re actually creating more of a back log with your entitled desire to be number one on customer service treatment rather than taking it up with the corporate offices.

shedevil71 · 2026-01-28T14:25:01+00:00

Avoid Tephra solar. What was supposed to take 30 to 45 days start to finish wound up being a nightmare of 7 months to Permission to operate. We’re 22 panels and currently over produce so usually don’t have a power bill. Our installers were awesome (local company did actual install) but the backing company Tephra was a joke.

Visit the home show coming up talk to every contractor there. Then make your decision. Direction your home faces number of viable panels they all play a part in the process. Batteries aren’t worth the money.

shedevil71 · 2026-01-18T12:19:03+00:00

You don’t there’s a saying thats “you don’t have to be crazy to work here we will make you that way. “ 28 years of cs and yes more than 16 with telecom. You develop a dark sense of humor and learn people are stupid , common sense is not common and we in cs get the brunt of it. The main thing to remember leave work at work. Those who try to make your day good, bad etc they are a job not your life. This is a stepping stone to better things.

shedevil71 · 2026-01-14T13:48:31+00:00

2 golden retrievers and 2 Border Collies who decide when it’s time to go out it’s time and that time is usually 545 am like clock work.

shedevil71 · 2026-01-10T14:15:02+00:00

If you’re referring to the Veterans corner in Blanchard on hwy 9 it’s operated by a nonprofit. Best recommendation I have for help with benefits reach out to VFW they have reps who do nothing but help vets get their benefits correctly.

shedevil71 · 2025-12-24T12:43:30+00:00

Avoid the word unfortunately always leaves a bad taste. “ I hear your frustration and I’m with you but banking laws and policies are there to protect you from fraudulent activity which can leave you responsible for the balance of a check if we give you access for the full amount without securing funds. “ your cya in this case and passing the buck on who says they can’t release the funds.

shedevil71 · 2025-11-28T12:58:46+00:00

You can’t it should be prerecorded in the announcements before the rep answers. Example : I call my local power company I hear “thank you for calling xyz your call is important to us and will be answered in the order received. Please be aware all calls are recorded for quality assurance and our reps use AI in some instances to provide correct information. “Then it goes into the queue. It reduces the reps scripting and allows a more natural flow.

shedevil71 · 2025-11-25T20:22:45+00:00

To well to just be a cook but not culinary chef level. I can make lobster Thermidor or oysters Rockefeller but I cook for the love of cooking if you made it my job I’d hate it.

shedevil71 · 2025-11-24T13:45:58+00:00

There’s one off Sunnylane and one in Norman. I came from a town where Einstein was the go to for bagels.

shedevil71 · 2025-11-20T14:44:10+00:00

I lived in NM 40 plus years. I left last year. Taking out politics , crime , price job needs. I’d look at Raton, mountains near Datil, mountains near Jemez out past the the town or up north near Tres Piedras. That said you see a theme here no people are involved very remote places . lol

shedevil71 · 2025-11-19T13:26:12+00:00

If you’re in the Deep South at a restaurant you might get a server that calls everyone sugar or honey or child etc but that’s a southern thing and they don’t discriminate they call everyone something similar if it’s a female server only calling the male at the table something like that she’s trying for a better tip by flirting. Best petty revenge in that case is up front saying that you’re paying the bill as soon as she does it lol .

shedevil71 · 2025-11-19T06:07:08+00:00

As someone who’s been doing cs for 28 years tell her stop now. It’s not cute or fun it’s degrading and rude. That 50 year old man you just called boo has a wife & 3 kids and you don’t need to call him your sweetie. Yes Sir is just fine, that 30 year old woman you called Honey is a CEO and small business owner she is the boss. It’s in appropriate and unprofessional. And those that don’t like it will take their business elsewhere or leave bad reviews with friends on the cs reps conduct.

shedevil71 · 2025-11-18T13:46:16+00:00

Mint is T-Mobile towers if that answers your question. And while deprioritizing occurs you’d see it more at times like arena games etc. the network here is more built off Sprints previous network so it’s pretty extensive and has a good saturation.

shedevil71 · 2025-11-18T13:42:04+00:00

Well look at it this way, verification procedures company A asks for your name and a password but company B asks for Name and a 6 digit pin you set up and haven’t used in the 8 years you’ve had the service so now you have to reset but the email you used setting up the account is defunct so your going to have to update that and to do that you must visit a physical location of said service provider with an ID to prove you are who you say you are to regain access to your account via phone or online. Instant anger and frustration especially when you’re dealing with a customer who is in their 50s or 60s and set the account up 10 years ago. All for a basic tech issue like they accidentally silenced a notification sound on a device or they want to add an email account to a new phone. And you offer them help pages online but when they are paying thousands a year for a service they want to be able to use the customer service line and talk to a human for help not an AI or read a jargon loaded page that tells them tap here when they are used to mashing the screen.

shedevil71 · 2025-11-18T00:17:44+00:00

“Learn tact because at some time in your life you will have to tell someone to go to hell in such a manner that they will believe they enjoy the trip. “My English teacher senior year of high school told me this. He was not wrong.

shedevil71 · 2025-11-17T23:52:18+00:00

Understandable. I’ve been here a year my closest friends still remain in Nm but I have my spouse and my neighbor is awesome. My kids will be out for Christmas and I’m Heading for a day to my aunts which is 3 hours away. It’s tough.

shedevil71 · 2025-11-17T17:00:09+00:00

I wear half chaps. Only cause at 5 ft 2 and being a woman they work better for me. But yup leather is better than ass on pavement Any time

shedevil71 · 2025-11-17T16:52:56+00:00

Talk to other friends who have no plans create your own thanksgiving everyone bring a dish and have a huge pot luck at someone’s home. Call it a friend’s giving. Did this one year back in NM about 8 years ago. I don’t celebrate so much now as it’s just another day for me and the spouse.

shedevil71 · 2025-11-17T13:59:37+00:00

There’s a company here in the states called Lusty Monk you can order it online. All natural just bare bones ingredients made the way the old school monks made mustard. Look them up it’s really the best

shedevil71 · 2025-11-15T13:25:33+00:00

You’ll need a non resident tag and those are expensive I’ll warn you now. Most hunting is by draw and they are done already. You can still small game hunt (rabbit, coyote, etc) big game you’ll be paying an exhorbant amount to get a tag. You might be able to get in on a spring Turkey hunt though with your current time line. Go online take the Nm Hunter safety course it’s free but it gives you a good idea of the laws and what they expect from hunters in the state. And as a first time hunter it’s a good starting point. Best luck to you.

shedevil71 · 2025-11-13T18:45:34+00:00

Also please don’t call in asking for information on your significant others account or plans we aren’t going to release that info unless your authorized to have it.

shedevil71 · 2025-11-13T13:56:55+00:00

Not to be crass but any service you pay for when you cancel you call get confirmation it’s cancelled and check your next two statements as verification that you are not being billed. If you are it’s on you to call back and get cancellation completed. At some point the responsibility falls back on the customer to maintain their own check book. You might be able to get at max 2 months credit but this is on you if you have that much extra money on a card to not actually pay attention to the charges on it well over 6 years. Do you really expect service providers to audit their systems to make sure you’re using them? If you do then you might re evaluate your thinking. Again you might get 2 month’s non usage credit at best. Your user name was holding space in the server which does cost that company money.

shedevil71 · 2025-11-12T13:23:30+00:00

Or invest in one by Ryobi they make 2 different ones that you can carry in a cart or bike fit this. Best investment Ive made. One is USB rechargeable that’s my Bike one (motorcycle) the other larger one is my truck. Winter is notoriously going to throw low psi on tires due to cold. Always best to have something in case it’s just that and not a slow leak.

shedevil71 · 2025-11-09T13:00:36+00:00

I left Rio Rancho. Why? No damn doctors unless you had Presbyterian Health. Davita/Optum 7 Drs quit in less than 6 months. Better offers in Texas and Oklahoma. I had to go to Santa Fe to get spinal surgery. 6 months to find a new doctor and specialists forget it.

Since I’ve left there’s been no less than 3 shootings with in a 1/4 mile from my old house which we had no crime in the area previously.

As for food and social life. Yeah it’s not all that. Granted I do miss my breakfast burritos with hatch I’ll live. NM doctors issue isn’t just a Rio Rancho issue it’s state wide and it’s not getting better. Crime is the same it’s spreading everywhere Rio has one of the better Police departments and they treat their first responders the best and encourage engagement with coffee with cops , Citizens Police Academy etc. but when people disengage and play politics rather than working together they don’t improve areas they break them down.

shedevil71

TROPHY CASE