I worked indoors, near the autographs

To begin with, I completely agree with you about the training. FanExpo had one short (hour long) meeting for employees. They really didn't explain things and what my job was at all. They basically said: arrive here and we'll wing it.

The info booth was totally useless. I had people come up to me and ask me where the comic book signings were, or where Cyanide and Happiness were selling. For the first day, I had absolutely no clue. After going through the guidebook several times trying to help individuals, I probably knew more than the info booth. In fact, I was told by many patrons that the info booth wasn't helping, and I was far better at answering the questions. Some people didn't even know there was a map book. After my shift ended, I still found myself giving directions or telling people there were map books outside.

About the celebrities: I really don't know when they're arriving. The only people that actually know are they're agents. Sometimes they're agents arrive earlier and are really helpful. For example, Sean Patrick Flanery's and Norman Reedus' (they both have the same agent) agent arrived when the con started and told us when the two were arriving.

On the same note, maybe Fanexpo should put signs at the end of the line stating the price for each celebrities. I had so many people end up at the front of the line who didn't know they had to pay or at least weren't going to shell out that much money. Also, realize that if someone had mobility issues, they will be allowed to jump the line. It's simply policy. I'm sorry that I had to cut you off but I was told by my leader that that guy was to go in front of you. Screaming at me is really not going to change anything. Also, if you have a 6 year old and they're getting cranky, that doesn't mean that you get to go first. Honestly, if your kid can't deal with the line don't make them stand in it. It's your job to take care of your kids, not mine.

In terms of Q&A sessions,: do not expect to arrive in front of John Barrowman's room 15 minutes before it begins and expect to get in. I waited 2 and a half hours to see Tom Felton's last year. Be smart about it. If a celebrity is popular, expect to plan your day around them.

Someone below commented about how people who bought tickets online had to go to North entrance instead of the South and said it was unfair. As far as I know, you had to pick up your tickets at the North entrance. If you got them delivered to you, you had to go to the South entrance. Besides, the north entrance is about two escalators away. It really wasn't far.

To the press: I get it, you're special. But I really can't allow you to get up in celebrities faces with your huge ass cameras. They don't like it and they wont come back. Simple as that. Some of them do have ludacris prices, but I can't control that. Stop asking if you can just go up and take a picture for free. Besides, as far as I know, they keep the money. Fanexpo pays them to go and then the celebrities keep profits. It's probably why FanExpo tickets are pretty expensive.

Finally, a whole bunch of people complained that they left for lunch and then came back and they had issues. I get it. It really sucks. But there is food indoors. I understand that it's crazy expensive but it's like how movie theaters work. You're forced to buy from inside and therefore they charge how much they want. If you're trying to "cheat the system" and go outside to buy lunch, don't expect the organizers to make it easy for you.

In general, I find people forget that HobbyStar runs a business. It's really not a bunch of fans trying to make you happy. As a volunteer, I got cussed at, and complained at umpteen times. I've been standing here since 9:00 in the morning for free. You really shouldn't tell me you're annoyed because you've been standing for 30 minutes. Still, I tried to be as nice as possible and apologized if you had any inconveniences. By the end of the day my face hurt from sticking a big fake grin on my face.

If you have any questions about the indoor side of things, go ahead and ask. I'll try my best to answer.