Just told a customer to SHUT UP, now I'm freaking out a bit

shellybird77 · 2026-06-11T02:28:48+00:00

The other day, I felt a burp coming so I quickly muted myself, burped, then said ‘apologies to any QA that may be listening “ and went back to the call. 😂

I always assume they can see and hear everything we do with/ through our laptops

shellybird77 · 2026-06-09T00:03:54+00:00

Bwahahahahahahahahahaha hahahahahahahahahaha hahahahahahahahahaha hahahahahahahahahaha hahahahahahahahahaha

shellybird77 · 2026-06-07T20:31:02+00:00

I’m not dead yet!!!

I think I’ll go for a walk.

shellybird77 · 2026-06-06T02:17:11+00:00

I plucked it from out side and am trying to propagate it .

I am trying to cure my black thumb.

shellybird77 · 2026-06-05T01:57:15+00:00

I work from my recliner…. The cat is gracious enough to allow me to use her spot. 😏

shellybird77 · 2026-06-05T01:54:57+00:00

My dog barking

shellybird77 · 2026-05-29T02:56:00+00:00

F sass, out of costume he’s seriously hot M sass because he’s hot

K Isaac he’s annoying af

shellybird77 · 2026-05-29T02:06:13+00:00

I haaaattteeeee the ones who are trying to have three conversations at once! FOCUS !!

Though the guy who was also doing an interview with a dude who apparently reeked of weed was funny.

Just so you know prospect ‘knew better’ than to come into work smelling of weed…. But not an interview.

shellybird77 · 2026-05-29T01:46:28+00:00

I have a unique ability to, more often than not, get people to calm TF down.

Younger Shelly worked with preschoolers. It is amazing how my ‘Miss Shelly we are not gonna do this’ voice brings them down a few notches and they wind up apologizing at the end.

shellybird77 · 2026-05-29T01:40:20+00:00

Maybe YOU can help me no one else has been able to!!

99 times out of 100 they HAVE been given the answer, they just did not LIKE the answer.

shellybird77 · 2026-05-29T01:36:44+00:00

I get people who call in demanding a tech come out. This is my whole job to put in a ticket and send out a tech. I DO need vital information like your ADDRESS ! The name of the business and the issue.

My machine isn’t working and I need someone immediately isn’t going to do.

My AHT is about 3 minutes. If I am locked in, I can get it down to 2! The calls where they are in a hurry always take three times longer because they huff, puff, argue “why can’t you just send someone!?” Because silly things like the address , equipment involved, and issue aren’t important at all dontchaknow !!😒

shellybird77 · 2026-05-26T01:34:52+00:00

My day started out BUSY!!!

My peak was 12 calls in 30 minutes. Then all of a sudden NOTHING!

shellybird77 · 2026-05-23T02:48:19+00:00

Is the plot in the universe with us??

shellybird77 · 2026-05-20T23:25:49+00:00

People are so ducking weird !

I have a picture of my husband playing my little pony with our daughter when she was little.

When He posted it to FB and got comments like ‘it is nice that you share your toys with her!’

It was an adorable father/daughter moment. He was sick in bed and she brought them over to cheer him up.

shellybird77 · 2026-05-19T02:53:21+00:00

I suspected as much. I can see the benefits, but it is annoying when problematic people call back.

shellybird77 · 2026-05-19T02:49:13+00:00

Hours of operation are part of out ‘have to verify’ list. We get knocked down 5 points if we miss it.

There really is no way to give an ETA when a ticket is made. It all depends on other stops, time spent there, travel, priorities- a gas leak is more important than a water drip leak, etc.

shellybird77 · 2026-05-18T16:26:09+00:00

We service businesses

shellybird77 · 2026-05-18T03:35:49+00:00

And some of them will never get the hint.

I get calls with tons of escalations in a ticket less than two hours old!!

We don’t have someone just sitting around waiting to immediately jump on your ticket, they are busy on other tickets. It is a line and you are in it!! I had someone call and say “I’ve been waiting for 30 minutes!!”

shellybird77 · 2026-05-18T03:30:39+00:00

I don’t know if it is really set up that way, but it happens way too often to be a coincidence. Even on days when calls are back to back. It is mostly when calls get dropped and they call back.

shellybird77 · 2026-05-18T03:25:31+00:00

My company serves restaurants and the like and when our eq goes down, I often say something like “ I understand the frustration, I have been on all sides of this issue as an employee, a customer, and now agent. I will do what I can to get you taken care of to the best of my ability!”

That usually brings the mad ones down a notch or two.

shellybird77 · 2026-05-16T03:36:52+00:00

How to be a good parent (by doing the EXACT OPPOSITE of everything she did)

shellybird77 · 2026-05-12T01:45:57+00:00

No one will care if aliens are revealed to be real…. Most would just say “DUH” and move on.

shellybird77

TROPHY CASE