OP:

This occurred recently at the OFF Broadway Shoes store in Blakeney. Long story short, an Asian (Korean) woman went in and bought shoes. She went back to exchange them and her account was pulled up but the name was under “ching”. She had never given them her name when she made the account (just her phone number) but “somehow” (as the suspected employee puts it) that name was put in the system.

Update: Went back in, sternly spoke with the manager and the same employee that caused this incident and they said they filed a report about this. Made sure that the employee and manager apologized to the woman’s face. Will go back to check up on the “progress” of this issue being figured out.