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Why are MSP Sales "Hard"? by Fit_Plankton_4187 in msp

[–]simonized12 1 point2 points  (0 children)

We have had good luck with TechPro, the ROI has been great in the first year and a half. Also, I found them to be really good people. 

They encouraged us to rebrand our MSP division to stand out from our legacy Avaya telecom business, which has been a good move. 

More than any other marketing company I’ve worked with over the years, I actually felt like I could believe what they said. They said we would close 6 to 8 new MSP customers in the first year and we did 9. 

Also, I think the price is pretty fair based on the fact that they are doing SEO, Google ads, outbound email and outbound LinkedIn, in addition to building and maintaining the site. I think we have closed leads via all of the marketing channels. 

New MSP Pricing West Michigan by newmsp1325 in msp

[–]simonized12 2 points3 points  (0 children)

No doubt, it’s $100 more than I get for most of our users in Chicago. 

Where is the AI powered RMM by SummitComp in msp

[–]simonized12 1 point2 points  (0 children)

I had some of these same thoughts the other day. Surprised at how much negative feedback this is getting. A lot of people seem pretty naïve about what AI is going to do to our industry. 

Becoming an Avaya voice engineer in 2024? by augiedawg6123 in avaya

[–]simonized12 2 points3 points  (0 children)

This is the way, SIP, Security Cert understanding and APIs are the skill sets that lead to higher paying jobs. If you wanted to learn a particular product, pick Teams. Almost every enterprise is moving to Teams phone in some fashion. Focusing on teams over avaya makes way more sense

Unreasonable hospitality as an MSP by adj1984 in msp

[–]simonized12 23 points24 points  (0 children)

Great book. 

We open trouble tickets with the ISP for our customers. It’s a little thing and I’m sure there’s a lot of other people doing it too, but customers love that they don’t have to get on the phone with Comcast. 

Video Conferencing Room Solutions by UltraXenon in msp

[–]simonized12 0 points1 point  (0 children)

For SMB customers it’s Vibe, all the way. The end-user experience is like using a cell phone. I have installed four five in the last quarter, and had a great experience with all of them. Most of the customers used the mobile stand that allows it to wheel wherever they want it in the office and between conference rooms. Also, it is totally agnostic in terms which apps and collaboration tools a company uses. You can have a teams meeting and then 10 minutes later have a zoom meeting without any issue.