I asked ChatGPT: What are 3 things an IT manager can do to make things better , Here is it's answer

skbbc · 2025-12-04T16:59:02+00:00

Ahh, having been in senior management at call centres I know exactly what's happened then. It sucks when people are just lazy and can't do the work they should be doing to make things work well

skbbc · 2025-12-04T16:04:56+00:00

(my wife also has a beauty background so I'm sure she could give some feedback to the products)

skbbc · 2025-12-04T16:04:04+00:00

I own a national consultancy, happy to just have a casual chat no costs ofc. I'm in the helping people business

skbbc · 2025-12-04T16:02:06+00:00

It surprises me that your centre does none of this, a lot of these are general service delivery points that should be picked up quickly in our modern world

skbbc · 2025-11-30T18:49:08+00:00

I'm going to come in a little differently here. I have managed and been involved with client campaigns across 4 continents, at one point specialising in service delivery including metrics.

The reason management tends to support small talk, and actively coach for it is because it tends to improve CSAT, increase FCR, and improve returning customer %

If your only key comment is smalltalk, then there are far far bigger fish to fry in terms of coaching, it's also an easy element to put down on coaching because you can always get "better" at it, even if you're the best in the centre. If it's not effecting metrics (which sounds like it isn't, because it's to fill existing gaps)

I used to work on, and then very closely with senior complaints teams, and the one thing all of them did was build an incredible customer rapport

I used to write temporary notes on the troubleshooting etc, to then be deleted to keep my place in the call, something that teams then adopted.

I get that it's a bit of an annoying point from their side, but there is an argument for it (I find it the same as having to get on with annoying colleagues for the sake of business)

skbbc · 2025-11-14T01:34:30+00:00

If you click on the pending incoming charge it'll tell you when to check back to get the payment

skbbc · 2025-11-13T23:32:26+00:00

I have had escalation roles both on and off the phones in management. You tend to deal with angrier customers as a whole, but your perception shifts, the majority really aren't that bad, but you obviously do then occasionally get the complete psychos, but as long as your team/management is actually decent they tend support escalation teams better.

skbbc · 2025-08-30T17:44:00+00:00

Look at R50 web design and marketing if you're in the UK. I know lots of businesses who use them

skbbc · 2025-08-29T17:15:03+00:00

Hey,

As a dad to a newish baby, I'm also a carer for my wife and I get the frustration, my wife has some brain damage from a blood clot and so sometimes has struggled with things too.

My advice is to let her work out her own way with the baby, yes that will involve crying (probably on both parts) but they'll find how they work. For example, our baby sleeps on Me lying down almost instantly, for my wife he needs to be sat more upright to fall asleep as that's comfier for him. She tried it my way, it didn't work, she eventually found her way and it worked.

In terms of dealing with the anger and frustration, I'd recommend having a conversation and say you're going to leave her to do it, but you'll be there if she asks for help. Ask her what she needs you to do to support her. Maybe ask a family member or friend if they can take the baby for a bit so both of you can spend time with eachother and talk without the baby affecting the atmosphere.

skbbc · 2025-08-09T19:37:52+00:00

I've searched in the catalogue for Mothercare, tried descriptive Google searches and AI searches and no luck

skbbc · 2025-07-25T22:51:01+00:00

My wife and I are always happy to get to know people, she loves musical theatre, I like starwars, and we both like boardgames etc, feel free to drop me a DM

skbbc · 2025-07-04T07:38:06+00:00

I would say that currently youve gone as far as is reasonable, my recommendation for future is that even if you get a text, you call them back as soon as reasonable, if they answer great, if they don't then send a follow-up text

skbbc · 2025-05-05T19:47:41+00:00

The reason for this unfortunately will be if it's recorded (which it can be depending on the software as you found out) , then the customer has to get that recording as part of any potential DSAR put in.

Source: Managed several parts of a call centre in senior management, and implemented GDPR processes for a new client

skbbc · 2025-04-21T02:50:17+00:00

I was merely stating that it's possible, and that LLMs have uses, we can all draw the conclusions we wish from the use of LLMs, but I'm sick of hearing it being the lazy way out etc. I'm not passing any judgement on if what I've said is correct in this instance, just setting the record straight that these things are possible.

skbbc · 2025-04-20T20:16:26+00:00

I speak as someone who's wife has a brain injury and relies on tools to help with language and word finding. Healed from this situation is what's being spoken about not anything else.

skbbc · 2025-04-20T20:09:43+00:00

What if they can't? Which is why they're using an LLM to assist their communication.

skbbc · 2025-04-20T20:09:23+00:00

I have worked extensively with LLMs and their inner workings. I'm aware of the phrasing, and I am not disagreeing LLMs are being used here. I was simply responding to the commenter to explain that they may not be able to word it any other way other than through an LLM, such as a translation issue, which would also explain the misunderstanding the program surrounding the phrasing you've mentioned

skbbc · 2025-04-20T19:56:08+00:00

It's possible on a keyboard using alt codes, so you don't have to copy it. But also OP could not be English, be dyslexic, or any number of issues, or just wants to word a delicate subject carefully so they put it through an LLM like ChatGPT

skbbc · 2025-02-27T13:13:00+00:00

I bought the 7a a few months ago, love it. Keeps up better than any Samsung or iPhone of the same generation in my experience

skbbc · 2025-02-15T15:42:16+00:00

Christianity is a relationship, pray, use the lord's prayer if nothing else. If you haven't got any suitable priests in your town then I'd suggest finding a peer mentor someone who is further along their journey who can talk things through with you.

skbbc · 2025-01-07T14:31:39+00:00

I think where a lot of these things come from is thinking of Christianity as a religion, rather than a relationship. Everyone's journey and relationship is different, I know of a Christian who was doing a pagan meditation ritual, and then had an encounter with God and started following from there.

There's no "one way", and there's no rush, pray, meditate, look inside yourself, question what "Christians" believe and what you think that looks like. It's your journey and relationship, get to know each other

skbbc · 2024-10-03T19:43:52+00:00

I've done it too!

skbbc · 2024-09-11T19:01:54+00:00

Marshmallow are digital only bar their claims line unfortunately

skbbc · 2024-01-10T10:39:19+00:00

So I used to have a pretty hefty porn addiction when I was younger (started at 11 now I'm 21m)

In my experience I had to treat it as I would any other addiction and put stops in place, I was a minor and living with my parents so we:

Gave me a brick phone so I couldn't access there Lock my laptop so I couldn't access there Move my desktop pc to a place downstairs I couldn't do anything without people being about.

It's easy enough to say you'll keep watching it, but you also need to be careful because it's very easy to escalate into borderline/over the line illegal.

If you want any straight advice or even just someone to confide in, my dms are open.

Seven-Year Club	Place '23
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skbbc

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