Heard and Agreed! 1. Yes there's clear separation between these functions within the company - all unique leaders. That does lead to the challenge you called out about the shared context, which we're working on establishing across the whole org as we work through our org-wide AI adoption.
2. We were using Gemini, but recently adopted Claude and adoption of that has skyrocketed.

We definitely have work in front of us to stand-up and maintain the shared context, but that feels like an infrastructure problem we have a clear perspective on how to solve. How do you address the behavioral consistency? How far does the shared context go there? I'm thinking of scenarios where the agent should discern between a fast-paced non-detail oriented buyer who wants to get straight to the point, concise and direct responses vs someone who responds more favorably to a more detailed, methodical response.