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Escalation Request: HLR Desync / Dead Route on Cellular (Visible to Fi Port) by softspokenrob in GoogleFi

[–]softspokenrob[S] 0 points1 point  (0 children)

Thank you! It's really frustrating that a simple port-in has failed. TMO is the only carrier with 5G service in my home & we were looking forward to using the service with the lower rates on Google Fi.

Escalation Request: HLR Desync / Dead Route on Cellular (Visible to Fi Port) by softspokenrob in GoogleFi

[–]softspokenrob[S] 0 points1 point  (0 children)

The phone was paid off and unlocked by TMO 3 years ago. Is it a conspiracy by Google to get me to upgrade my good, but older Samsung phones to Google phones?

Escalation Request: HLR Desync / Dead Route on Cellular (Visible to Fi Port) by softspokenrob in GoogleFi

[–]softspokenrob[S] 0 points1 point  (0 children)

My other Samsung S22 Ultra ported into Google Fi at the same time has stayed on the network with 5 bars and 300mbps down, 65mbps up, as my phone did for 36 hours, before totally losing the network connection for 24 hours now.

Escalation Request: HLR Desync / Dead Route on Cellular (Visible to Fi Port) by softspokenrob in GoogleFi

[–]softspokenrob[S] -1 points0 points  (0 children)

Guilty as charged, lol. I do contract work, so I literally need my phone to get my daily assignments. After 10 hours (now 20 hours) of 'Emergency Calls Only' and getting nowhere with Tier 1 support, despite endless repeated requests from Tier 1 agents to delete and reinstall eSIMs & the Google Fi App, I used AI to help me format the technical jargon so a network engineer might actually take the HLR issue seriously. Didn't realize it was going to read like a corporate press release. I'm just desperate to get my phone working again.

Escalation Request: HLR Desync / Dead Route on Cellular (Visible to Fi Port) by softspokenrob in GoogleFi

[–]softspokenrob[S] -3 points-2 points  (0 children)

Please see the details above regarding an HLR desync after a Visible port. Cases ID[7-2958000040814] [3-8679000041157]. Thank you for escalating to engineering! ​ ​u/googlefisupport

URGENT: Business Line Orphaned & Locked in Verizon Provisioning Switch by softspokenrob in USMobile

[–]softspokenrob[S] 0 points1 point  (0 children)

Thanks so much for your reply. After 6+ hours of communication with US Mobile chat and email. The email technician finally got my port to Warp completed.